LS
Lerato S

1 reviews | Active since Aug 2022

02 Aug 2025, 12:34

Discovery give my son what is his

My baby daddy passed away in March and his pension was with discovery. I had a court order against him for child maintenance. So when he passed I approached his employer who gave me runarounds and I ended up approaching Discovery directly and I send my son's birth certificate,y ID copy, court order and failure to comply since he was owing maintenance. I got a reply from discovery saying they have not received a claim from the employer. Then I went to the employer and they said they delayed in sending the claim but now it's now with Discovery. So since March I've been sending emails and I don't get response from them anymore. Mind you this person was married to someone else when he passed so what should happen to my son? Is he not untitled to get his portion from his father's pension? I've been emails from March till now and I'm not getting any help

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Replies (1)
Discovery Corporate & Employee Benefits
Discovery Corporate & Employee Benefits's reply04 Aug 2025, 14:50
Official
Hi Lerato,

We're sorry to hear about your experience. Your satisfaction is essential to us, and we'd like to make it right.

We have initiated an investigation into this matter and will provide you with regular feedback to keep you updated on progress.

Thank you for taking our call earlier today, as we have confirmed. we will be providing you with urgent feedback regarding the matter.

We would like to re-assure of our commitment to service excellence and we will endeavor to resolve this matter as speedily as possible.

Should you have any questions, please contact us on number ***or email ***

Regards,
Discovery Corporate and Employee Benefits