AM
Akani M

1 reviews | Active since Nov 2023

25 Feb 2026, 17:16

Discovery are a bunch of ******

I am absolutely disgusted by Discovery. I have made a divorce claim for the full cash component to be paid out, and split in half. I am also no longer with the employer who I was covered under. They are refusing to pay me out after misleading me and saying I should expect payment around this week. They're stating the funds must stay with them or be moved. I specifically chose full cash withdrawal on the form. They're now lying and saying no one told me I was going to get a cash pay out, after a consultatant said, you will receive a savings payout and then your retirement component. I indeed received two emails and sms on the two payments tax directives and emails stating the amounts would reflect in my account in 2 to 3 working days. I received the savings only. Dimakatso assisted and is the one who stated her supervisor can't find any calls about me being paid out, absolute lies. I hate Discovery so much, I no longer have any of their products but was forced to take retirement with them due to company policies. Fix this or I'm presenting the evidence and case in court.

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Replies (1)
Discovery Corporate & Employee Benefits
Discovery Corporate & Employee Benefits's reply26 Feb 2026, 10:04
Official
Hi Akani, 

We're extremely sorry to hear about your experience. Your satisfaction is essential to us, and we'd like to make this right. 

Thank you for taking our call a short while ago. As discussed, we have initiated an investigation. We can confirm that you will receive feedback via email in the course of the day. 

We would like to reassure you of our commitment to service excellence, and we will endeavor to resolve this matter as speedily as possible. 

Should you have any further queries, please do not hesitate to contact us on number ***or email *** 

Regards,
Discovery Corporate and Employee Benefits Complaints Department