CONTRADICTORY INFORMATION AND UNFAIR REJECTION

**Discovery Global Education – Contradictory Information and Unfair Rejection**

I am extremely disappointed with the way my matter has been handled by Discovery Global Education.

Following the passing of my mother in 2020, Discovery contacted me and informed me that I could apply for reimbur*****t of educational expenses that I had personally paid. During my very first conversation with a consultant, I disclosed that I had taken a gap year in 2022. I was specifically advised that I would only qualify for reimbur*****t for the period 2020–2021 because beneficiaries are not funded after taking a gap year.

I subsequently spoke to several other consultants who all confirmed the same understanding. Based on the information provided by Discovery's own representatives, I spent considerable time gathering and submitting all the required documentation.

After submitting everything, I was suddenly contacted by another consultant who advised me that I do not qualify for any reimbur*****t at all because too much time has passed and because I took a gap year.

My concern is simple: Why was I contacted and encouraged to start this process if I never qualified in the first place? Why did multiple consultants provide the same information regarding my eligibility, only for Discovery to completely change its position after I had submitted all the required documents?

I have requested that Discovery provide the exact policy clause they are relying on to reject my claim, as well as an explanation for the contradictory information provided by their consultants.

I am not only frustrated by the outcome but also by the lack of consistency and transparency throughout this process. I hope Discovery will investigate this matter, provide the relevant policy provisions in writing, and explain why I was led to believe that I qualified for reimbur*****t when their current position is that I do not.