TM
Tumelo M

1 reviews | Active since Jul 2025

20 Jul 2026, 11:06

Change your name to 'Sorry, not sorry solutions'

I am extremely disappointed with the service I have received. This is now the fourth time in a row that I have experienced the same poor level of service, and nothing seems to improve despite repeated opportunities to correct the issue.

It is incredibly frustrating to be treated as though my time and concerns do not matter. Each interaction has been marked by poor communication, a lack of professionalism, and an overall disregard for customer satisfaction. Having the same disappointing experience four consecutive times is simply unacceptable.

I expected much better, especially after giving the business multiple chances to improve. Instead, the service has remained consistently poor, leaving me with no confidence that customer feedback is taken seriously.

Unfortunately, I cannot recommend this business based on my experience. If you value reliable service and respectful treatment, I would advise looking elsewhere until significant improvements are made.

0
Replies (1)
Discovery Corporate & Employee Benefits
Discovery Corporate & Employee Benefits's reply20 Jul 2026, 11:31
Official
Hi Tumelo,

We're extremely sorry to hear about your experience. Your satisfaction is essential to us, and we'd like to make this right. 

We have initiated an investigation, and feedback will be provided to you as soon as possible. 

We would like to reassure you of our commitment to service excellence, and we will endeavor to resolve this matter as speedily as possible. 

Should you have any further queries, please do not hesitate to contact us on number ***or email *** 

Regards,
Discovery Corporate and Employee Benefits