Bad Service Discovery's Gold Standard

I sent an email to disability case management on Mon 1 9 F e b at 1 3 : 3 2 requesting to be referred to another O T service provider due to a lack of trust but my email was not responded to. Subsequently Fri 2 3 F e b I received feedback from Group Risk that I must go back to the same O T? Clearly my email wasn't taken into account. Was patient and waited for feedback which never came. Furthermore, I sent the O T R o z a n n e F o u c h e G r o e n e w a l d an email Mon 26 F e b at 0 9 : 2 1 which was also ignored to date (I checked my spam folders but nothing). Why should I go to a service provider who isn't even professional enough to reply and where trust was broken?

Both Discovery and the O T ignored my emails. The previous O T I was referred to literally went awol for months with not so much as an explanation as to where she disappeared to hence I had to go to a new O T. Lack of service seems to be the standard across the board.