*********** and frustrating service from the consultant the complaint department

Hi Discovery complaints department and management,

It is with sadness expression of disappointment with the level of service I'm receiving from you.

Starting when I started this process of withdrawal of my provident funds where I was advised that the required documents were received and I was informed I must call the following week to follow up on the claim because what was left was for the claim to be captured on the system.

To my Suprise when I call after two weeks I was told that there documents were not received, you are frustrating me to heal, after I lost my job, the consultant from complaints department called requests I must resend the information which was sent the previous day and the communication which I have received concerning my complain which I did she promised to be looking on the matter giving update, she also failed cause I has to call yesterday, where letter I receive the email below and I reply.

To my Suprise again I'm getting email to refill the forms which is the double and triple work to me which is causing frustration. After all the communication and submission which I did I'm send to square 0 again because of the lack on competent within you.

I'm not filling the forms again I gave you all the information you requested this has been going on from March and now we are in April , yesterday I was told the claims is with your administrative and is to be finalize and now I see that I must the claim again, stop frustrating me and finalize my withdrawal I don't have time to be playing around.

Regards Livhuwani Maleke