10 days later and still no money. Very disappointed

I was advised that the withdrawal process via WhatsApp takes 10 working days. It's say 10 and my withdrawal is still not processed. I wish Discovery could understand the frustration they cause their clients who are waiting for their money. It would be great for to be kept in the loop about the progress of your claim, which will eliminate the process of constantly calling the call centre. After receiving my paid up certificate, according to the information you provide is that funds will be paid within 10 working days. That is so misleading because I have been waiting for my money and it's already day 10. Reading the reviews,I am shocked and worried that I might have to wait longer than anticipated. Can I please get my money without the hassle guys. I have my car insured with discovery, now I'm starting to wonder, should I have to claim for my car when a need arises, will I be assisted promptly or not.