Zero service at Discovery Bank

Item: Discovery Bank
Rating: 1
Author: Rani Maré

I have, over the course of 11 months, tried to close my account (that was automatically migrated from FNB to Discovery Bank) to no avail. Every consultant assures me that the matter will be dealt with swiftly and the fees deducted monthly will be reimbursed... Until the next month's statement comes yet again. I have spoken to 4 different consultants over the last 11 months, and still no action.

I would not recommend this bank to anyone and I would never do business with them again (if I ever manage to close this account)

Rani van Wyk (Maré)

Helpful (0)

Replies (3)

Discovery Bank's replyOfficial

09 Sept 2021, 15:17

Hi Rani

I'm sorry to hear that. I'd be happy to look in to this for you get your account closed as soon as possible.

Regards
AJ

Discovery Bank's reply09 Sept 2021, 15:17

Official

Hi Rani

I'm sorry to hear that. I'd be happy to look in to this for you get your account closed as soon as possible.

Regards
AJ

Discovery Bank's replyOfficial

17 Sept 2021, 14:53

Hi Rani

Thank you for your patience. I've received executive approval to reverse your fees and close your account. Please expect communication from our closure team within the next few working days.

Regards
AJ

Discovery Bank's reply17 Sept 2021, 14:53

Official

Discovery Bank's replyOfficial

17 Sept 2021, 16:35

Please ignore the email. The normal procedure is to close the account on the Discovery Website, however I've advised them already that you're having issues and that they need to close your account manually.

Regards
AJ

Discovery Bank's reply17 Sept 2021, 16:35

Official