MS
Marc S
1 reviews | Active since Jul 2011
18 Sept 2019, 16:47
Zero response and help
I’ve sent 4 emails since the weekend trying to get help AND nothing!!! I’m a Black Credit Card holder and it seems they don’t care??
Helpful (0)
Replies (6)0
Replies (6)
Discovery Bank's replyOfficial
19 Sept 2019, 16:45Good Day Marc Thank you for bringing your concerns to our attention. We apologise for any inconvenience. At Discovery, we pride ourselves on our quick response times, so not being able to dazzle you with our service is equally frustrating for us. We are happy that the interest from South Africans is so great, but our call centres and other servicing platforms are experiencing an overwhelming number of responses. We are working tirelessly to resolve this as a matter of urgency. Please could you provide us a brief description of your querying in order for us to assist.
Kind regards
Kind regards
Best regards,
Discovery Bank's reply19 Sept 2019, 16:45
Official
Good Day Marc Thank you for bringing your concerns to our attention. We apologise for any inconvenience. At Discovery, we pride ourselves on our quick response times, so not being able to dazzle you with our service is equally frustrating for us. We are happy that the interest from South Africans is so great, but our call centres and other servicing platforms are experiencing an overwhelming number of responses. We are working tirelessly to resolve this as a matter of urgency. Please could you provide us a brief description of your querying in order for us to assist.
Kind regards
Kind regards
Best regards,
MS
Marc S's updateReviewer Update
19 Sept 2019, 17:39This is NOT the first time I’ve had zero and poor service from you. The one time I waited more than a month.
You obviously don’t think I’m a worthwhile customer. There other Banks that feel differently. I think it’s best I move over to one of them and you can stick your Black card!!
You obviously don’t think I’m a worthwhile customer. There other Banks that feel differently. I think it’s best I move over to one of them and you can stick your Black card!!
MS
Marc S's update19 Sept 2019, 17:39
Reviewer Update
This is NOT the first time I’ve had zero and poor service from you. The one time I waited more than a month.
You obviously don’t think I’m a worthwhile customer. There other Banks that feel differently. I think it’s best I move over to one of them and you can stick your Black card!!
You obviously don’t think I’m a worthwhile customer. There other Banks that feel differently. I think it’s best I move over to one of them and you can stick your Black card!!
MS
Marc S's updateReviewer Update
19 Sept 2019, 18:36And judging by the other reviews on this site, describing similar dissatisfaction, I’m not an isolated case.
MS
Marc S's update19 Sept 2019, 18:36
Reviewer Update
And judging by the other reviews on this site, describing similar dissatisfaction, I’m not an isolated case.
Discovery Bank's replyOfficial
20 Sept 2019, 13:21Good Day Marc We understand that we cannot make excuses for our systems and features that are not fully functional. However, we are still in the process of building South Africa’s first behavioral Bank. This means that as we go on our journey together to build a fully functional Behavioral Bank, we rely on our clients to advise us of the issues they experience so that we can have these corrected with the end result being us giving you the features, benefits and a world class Banking experience you deserve. Please advise if we could assist you with the querying linked to your Discovery Bank account.
Kind regards
Kind regards
Best regards,
Discovery Bank's reply20 Sept 2019, 13:21
Official
Good Day Marc We understand that we cannot make excuses for our systems and features that are not fully functional. However, we are still in the process of building South Africa’s first behavioral Bank. This means that as we go on our journey together to build a fully functional Behavioral Bank, we rely on our clients to advise us of the issues they experience so that we can have these corrected with the end result being us giving you the features, benefits and a world class Banking experience you deserve. Please advise if we could assist you with the querying linked to your Discovery Bank account.
Kind regards
Kind regards
Best regards,
MS
Marc S's updateReviewer Update
21 Sept 2019, 10:24As you ask above ..... you rely on your customers ...... well I have advised you of my issues and it’s you that are not addressing them!!!!!! Not me your customer. It’s you who are letting us down. The people who have taken a leap of faith to Bank with you. The ones that give you a business!!!! Without us, you have no business!! So the least you could do is provide us with a response and service when we do bring things to your attention!!!! Because if you don’t what’s the point of using you????
MS
Marc S's update21 Sept 2019, 10:24
Reviewer Update
As you ask above ..... you rely on your customers ...... well I have advised you of my issues and it’s you that are not addressing them!!!!!! Not me your customer. It’s you who are letting us down. The people who have taken a leap of faith to Bank with you. The ones that give you a business!!!! Without us, you have no business!! So the least you could do is provide us with a response and service when we do bring things to your attention!!!! Because if you don’t what’s the point of using you????
Discovery Bank's replyOfficial
26 Sept 2019, 11:18Good Morning Marc
Thank you for taking my call.
As discussed we have sent your request to have your Healthy Care preferred partner changed to Dis-chem.
The inquiry reference number is: ***
We have escalated the above request, and feedback will be provided as soon as received.
Please accept my apologies for the inconvenience and delay caused in trying to resolve your query.
Kind regards
Nicole Sarlie
Thank you for taking my call.
As discussed we have sent your request to have your Healthy Care preferred partner changed to Dis-chem.
The inquiry reference number is: ***
We have escalated the above request, and feedback will be provided as soon as received.
Please accept my apologies for the inconvenience and delay caused in trying to resolve your query.
Kind regards
Nicole Sarlie
Best regards,
Discovery Bank's reply26 Sept 2019, 11:18
Official
Good Morning Marc
Thank you for taking my call.
As discussed we have sent your request to have your Healthy Care preferred partner changed to Dis-chem.
The inquiry reference number is: ***
We have escalated the above request, and feedback will be provided as soon as received.
Please accept my apologies for the inconvenience and delay caused in trying to resolve your query.
Kind regards
Nicole Sarlie
Thank you for taking my call.
As discussed we have sent your request to have your Healthy Care preferred partner changed to Dis-chem.
The inquiry reference number is: ***
We have escalated the above request, and feedback will be provided as soon as received.
Please accept my apologies for the inconvenience and delay caused in trying to resolve your query.
Kind regards
Nicole Sarlie
Best regards,