ZERO feedback after complaint re- incorrect downgrade of account

Ref: ***8 Initially I wanted to downgrade my account but after Kaya the benefits I would forfeit (on the same call) I requested that he rather cancel the downgrade. He said it wouldn’t be a problem, he will request the cancellation with his team and contact me as soon as it is done. This morning I received an email confirming that my account has been downgraded??? Zero further communication. Even after I reported it by sending an email to the Discovery complaints department - seems like I am just being ignored.

I expect my account to be reinstated as it was, including my Vitality linked benefits with healthy gear discounts etc. I also expect to pay no additional charges as this was not my error. Discovery is quick to ask them to rate the service just after a call, but they don’t seem to care about the real outcome of the call… utterly disappointed!!

Melody Joubert