NB
Neil B
1 reviews | Active since Oct 2020
09 Oct 2020, 09:41
Zero Customer service
Tried cancelling my discovery credit card in 2019 due to high service fees. I was told that I must wait for the new discovery bank card in March of 2020. In the interim discovery will cover my service fees as I was not using the card at that moment. I have been succesfully migrated to the new discovery card, with all service fees still outstanding. I have logged and called numerous times to no avail. Still getting statements on outstanding amounts abd threats on card suspension. Last call got cut off ny supervisor Anele
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Neil B's updateReviewer Update
20 Oct 2020, 08:54Dear Sibongile
Herewith the reference as requested. ***. Please review the call recording as I was informed that the initial recordings will be drawn and reviewed where I was informed that Discovery will cover my service fees until the migration to discovery bank has been completed. I sent a follow up mail on the 12/6/2020 @02h18 pm and a second request on 13/09/2020@04h29pm.
Herewith the reference as requested. ***. Please review the call recording as I was informed that the initial recordings will be drawn and reviewed where I was informed that Discovery will cover my service fees until the migration to discovery bank has been completed. I sent a follow up mail on the 12/6/2020 @02h18 pm and a second request on 13/09/2020@04h29pm.
NB
Neil B's update20 Oct 2020, 08:54
Reviewer Update
Dear Sibongile
Herewith the reference as requested. ***. Please review the call recording as I was informed that the initial recordings will be drawn and reviewed where I was informed that Discovery will cover my service fees until the migration to discovery bank has been completed. I sent a follow up mail on the 12/6/2020 @02h18 pm and a second request on 13/09/2020@04h29pm.
Herewith the reference as requested. ***. Please review the call recording as I was informed that the initial recordings will be drawn and reviewed where I was informed that Discovery will cover my service fees until the migration to discovery bank has been completed. I sent a follow up mail on the 12/6/2020 @02h18 pm and a second request on 13/09/2020@04h29pm.