RO
Ross O'Donnell
1 reviews | Active since Sept 2017
07 Feb 2024, 09:35
ZERO CUSTOMER SERVICE
Shocking service! I am a customer across multiple discovery products and have recieved an interest penality on my account whereby full amount was settled on last day of the month. Called customer service and no one can tell me how it was calculated? How could you not know what you charging me for?
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Replies (2)RO
Ross O'Donnell's updateReviewer Update
13 Feb 2024, 17:30@discovery; there is a massive disconnect between your compaints dept and customer service. I was immediately called after this post and apologized to by the agent who hung up my call- they said they would call back 3 days ago. I got ticket numbers but not a word since!! Service is shocking
RO
Ross O'Donnell's update13 Feb 2024, 17:30
Reviewer Update
@discovery; there is a massive disconnect between your compaints dept and customer service. I was immediately called after this post and apologized to by the agent who hung up my call- they said they would call back 3 days ago. I got ticket numbers but not a word since!! Service is shocking
Discovery Bank's replyOfficial
19 Feb 2024, 09:50Hi Ross.
I apologize for this.
The consultant was advised that feedback was provided on Hello Peter.
Is there anything else you would like us to assist you with?
Kind regards
Nkhensani
I apologize for this.
The consultant was advised that feedback was provided on Hello Peter.
Is there anything else you would like us to assist you with?
Kind regards
Nkhensani
Discovery Bank's reply19 Feb 2024, 09:50
Official
Hi Ross.
I apologize for this.
The consultant was advised that feedback was provided on Hello Peter.
Is there anything else you would like us to assist you with?
Kind regards
Nkhensani
I apologize for this.
The consultant was advised that feedback was provided on Hello Peter.
Is there anything else you would like us to assist you with?
Kind regards
Nkhensani