LN
Lungie N
1 reviews | Active since Jan 2014
12 Mar 2015, 11:29
YOUR SERVICE IS BEYOND PATHETIC
I have never come across such pathetic service in my life. You have no shame in transferring me all over, playing games with me as if I am a ping-pong ball. I received a letter that my account is closed on Tuesday, immediately sent it to Kea Gwebu who undertook to send it to servicing the same day. She only sent it a day after. For the past 45 minutes I am on the line with you like an idiot, being passed around like a ball and calls dropped. No one can tell me why my account remains open. My intention was to open a Discovery credit card to enjoy the benefits as the Discovery Health member, you have permanently put me off because of your disgusting service.<br>
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Discovery Bank's replyOfficial
12 Mar 2015, 12:30Hello Lungie@17,
Thank you for your comments and for bringing this matter to our attention.
At the outset we must extend our sincere apologies for the manner in which your query has been handled thus far.
Upon our investigations, we've found that the query was directed to our Sales Team. Nevertheless our Service Team is now working on finalising your query.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Email: ***
URL: http://www.discovery.co.za
Thank you for your comments and for bringing this matter to our attention.
At the outset we must extend our sincere apologies for the manner in which your query has been handled thus far.
Upon our investigations, we've found that the query was directed to our Sales Team. Nevertheless our Service Team is now working on finalising your query.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Email: ***
URL: http://www.discovery.co.za
Discovery Bank's reply12 Mar 2015, 12:30
Official
Hello Lungie@17,
Thank you for your comments and for bringing this matter to our attention.
At the outset we must extend our sincere apologies for the manner in which your query has been handled thus far.
Upon our investigations, we've found that the query was directed to our Sales Team. Nevertheless our Service Team is now working on finalising your query.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Email: ***
URL: http://www.discovery.co.za
Thank you for your comments and for bringing this matter to our attention.
At the outset we must extend our sincere apologies for the manner in which your query has been handled thus far.
Upon our investigations, we've found that the query was directed to our Sales Team. Nevertheless our Service Team is now working on finalising your query.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Email: ***
URL: http://www.discovery.co.za