LP
Leonie P
1 reviews | Active since Oct 2019
23 Feb 2025, 20:21
Your Money is not Safe with Discovery Bank!!!
Be careful trusting the safety of your money with them they're app is hackable and when ***** is reported after R40 000 was ****** from a clients credit card and R7000 from her account they take no responsibility or accountability and merely tell you it's your fault, this after the client was not prompted about these transactions nor did she approve these transactions, Discovery Bank just stated you can go to the ombudsman. Omw your account can be hacked and Discovery Bank overs no protection I will continue to warn all individuals on all platforms.
Helpful (0)
Replies (11)0
Replies (11)
Discovery Bank's replyOfficial
24 Feb 2025, 06:55Hi Leonie
We appreciate your feedback.
Has your client reached out to our complaints team?
Kind regards,
Mpho.
We appreciate your feedback.
Has your client reached out to our complaints team?
Kind regards,
Mpho.
Discovery Bank's reply24 Feb 2025, 06:55
Official
Hi Leonie
We appreciate your feedback.
Has your client reached out to our complaints team?
Kind regards,
Mpho.
We appreciate your feedback.
Has your client reached out to our complaints team?
Kind regards,
Mpho.
LP
Leonie P's updateReviewer Update
24 Feb 2025, 07:27Good day Mpho
Thanks for responding.
She has liased with your complaints and ***** department and submitted the ***** case number and all evidence and Discovery Bank is taking no accountability telling her to go to the ombudsman.
She is a victim of your hackable bank security and instead of addressing this matter with your clients best interest Discovery Bank shifts the blame to her, so since Discovery Bank is unwilling to address this matter and refund her she will now use all available remedies.
Regards
Leonie Pretorius
Thanks for responding.
She has liased with your complaints and ***** department and submitted the ***** case number and all evidence and Discovery Bank is taking no accountability telling her to go to the ombudsman.
She is a victim of your hackable bank security and instead of addressing this matter with your clients best interest Discovery Bank shifts the blame to her, so since Discovery Bank is unwilling to address this matter and refund her she will now use all available remedies.
Regards
Leonie Pretorius
LP
Leonie P's update24 Feb 2025, 07:27
Reviewer Update
Good day Mpho
Thanks for responding.
She has liased with your complaints and ***** department and submitted the ***** case number and all evidence and Discovery Bank is taking no accountability telling her to go to the ombudsman.
She is a victim of your hackable bank security and instead of addressing this matter with your clients best interest Discovery Bank shifts the blame to her, so since Discovery Bank is unwilling to address this matter and refund her she will now use all available remedies.
Regards
Leonie Pretorius
Thanks for responding.
She has liased with your complaints and ***** department and submitted the ***** case number and all evidence and Discovery Bank is taking no accountability telling her to go to the ombudsman.
She is a victim of your hackable bank security and instead of addressing this matter with your clients best interest Discovery Bank shifts the blame to her, so since Discovery Bank is unwilling to address this matter and refund her she will now use all available remedies.
Regards
Leonie Pretorius
Discovery Bank's replyOfficial
25 Feb 2025, 12:54Hi Leonie
If our teams have worked on the query, and a resolution has been reached and it not satisfactory we advise that they forward their complaint to the Ombudsman for further assistance.
Kind regards,
Mpho.
If our teams have worked on the query, and a resolution has been reached and it not satisfactory we advise that they forward their complaint to the Ombudsman for further assistance.
Kind regards,
Mpho.
Discovery Bank's reply25 Feb 2025, 12:54
Official
Hi Leonie
If our teams have worked on the query, and a resolution has been reached and it not satisfactory we advise that they forward their complaint to the Ombudsman for further assistance.
Kind regards,
Mpho.
If our teams have worked on the query, and a resolution has been reached and it not satisfactory we advise that they forward their complaint to the Ombudsman for further assistance.
Kind regards,
Mpho.
LP
Leonie P's updateReviewer Update
25 Feb 2025, 18:03Hi Mpho
That's just it no work was done just a response to report to the ombudsman, with this your final response we take it you honestly do not care for your clients or there money expect this experience to be shared as consumers need to be warned.
Your security features are hackable.
Regards
Leonie Pretorius
That's just it no work was done just a response to report to the ombudsman, with this your final response we take it you honestly do not care for your clients or there money expect this experience to be shared as consumers need to be warned.
Your security features are hackable.
Regards
Leonie Pretorius
LP
Leonie P's update25 Feb 2025, 18:03
Reviewer Update
Hi Mpho
That's just it no work was done just a response to report to the ombudsman, with this your final response we take it you honestly do not care for your clients or there money expect this experience to be shared as consumers need to be warned.
Your security features are hackable.
Regards
Leonie Pretorius
That's just it no work was done just a response to report to the ombudsman, with this your final response we take it you honestly do not care for your clients or there money expect this experience to be shared as consumers need to be warned.
Your security features are hackable.
Regards
Leonie Pretorius
Discovery Bank's replyOfficial
27 Feb 2025, 13:27Hi Leonie
As I have no exposure, and cannot access the information due to security reasons - as you are not the primary account holder. I cannot confirm or further query with the relevant team regarding their query.
Kind regards,
Mpho.
As I have no exposure, and cannot access the information due to security reasons - as you are not the primary account holder. I cannot confirm or further query with the relevant team regarding their query.
Kind regards,
Mpho.
Discovery Bank's reply27 Feb 2025, 13:27
Official
Hi Leonie
As I have no exposure, and cannot access the information due to security reasons - as you are not the primary account holder. I cannot confirm or further query with the relevant team regarding their query.
Kind regards,
Mpho.
As I have no exposure, and cannot access the information due to security reasons - as you are not the primary account holder. I cannot confirm or further query with the relevant team regarding their query.
Kind regards,
Mpho.
LP
Leonie P's updateReviewer Update
27 Feb 2025, 13:28Good day
I can be reached on *** and the account holder has provided a power of attorney this can be verified.
Regards
Leonie
I can be reached on *** and the account holder has provided a power of attorney this can be verified.
Regards
Leonie
LP
Leonie P's update27 Feb 2025, 13:28
Reviewer Update
Good day
I can be reached on *** and the account holder has provided a power of attorney this can be verified.
Regards
Leonie
I can be reached on *** and the account holder has provided a power of attorney this can be verified.
Regards
Leonie
Discovery Bank's replyOfficial
27 Feb 2025, 13:40Hi Leonie
We can only assist the primary account holder.
Regards,
Mpho.
We can only assist the primary account holder.
Regards,
Mpho.
Discovery Bank's reply27 Feb 2025, 13:40
Official
Hi Leonie
We can only assist the primary account holder.
Regards,
Mpho.
We can only assist the primary account holder.
Regards,
Mpho.
LP
Leonie P's updateReviewer Update
27 Feb 2025, 14:47Hi
I will advise my client and copy in Mr Hylton Kallner, my correspondence with you and your responses and that of the complaints department will be shared with his office.
Regards
Leonie
I will advise my client and copy in Mr Hylton Kallner, my correspondence with you and your responses and that of the complaints department will be shared with his office.
Regards
Leonie
LP
Leonie P's update27 Feb 2025, 14:47
Reviewer Update
Hi
I will advise my client and copy in Mr Hylton Kallner, my correspondence with you and your responses and that of the complaints department will be shared with his office.
Regards
Leonie
I will advise my client and copy in Mr Hylton Kallner, my correspondence with you and your responses and that of the complaints department will be shared with his office.
Regards
Leonie
Discovery Bank's replyOfficial
27 Feb 2025, 14:53Hey Leonie
That won't be a problem.
Do you have the correct email address for Hylton's office? Just to confirm it is ***.
Kind regards,
Mpho.
That won't be a problem.
Do you have the correct email address for Hylton's office? Just to confirm it is ***.
Kind regards,
Mpho.
Discovery Bank's reply27 Feb 2025, 14:53
Official
Hey Leonie
That won't be a problem.
Do you have the correct email address for Hylton's office? Just to confirm it is ***.
Kind regards,
Mpho.
That won't be a problem.
Do you have the correct email address for Hylton's office? Just to confirm it is ***.
Kind regards,
Mpho.
LP
Leonie P's updateReviewer Update
27 Feb 2025, 14:58Hi Mpho
I have his email address, you seem rather ****y in your approach and interaction, for your information she already did that Case ***7
Enjoy your confidence on paper and failure to be of any real assistance.
Typing automated responses seems to be your strength good luck with that.
Kind Regards
Leonie
I have his email address, you seem rather ****y in your approach and interaction, for your information she already did that Case ***7
Enjoy your confidence on paper and failure to be of any real assistance.
Typing automated responses seems to be your strength good luck with that.
Kind Regards
Leonie
LP
Leonie P's update27 Feb 2025, 14:58
Reviewer Update
Hi Mpho
I have his email address, you seem rather ****y in your approach and interaction, for your information she already did that Case ***7
Enjoy your confidence on paper and failure to be of any real assistance.
Typing automated responses seems to be your strength good luck with that.
Kind Regards
Leonie
I have his email address, you seem rather ****y in your approach and interaction, for your information she already did that Case ***7
Enjoy your confidence on paper and failure to be of any real assistance.
Typing automated responses seems to be your strength good luck with that.
Kind Regards
Leonie
Discovery Bank's replyOfficial
27 Feb 2025, 15:37Hi Leonie
My apologies for the type error the correct email address ***.
I apologize if the information I am providing is not satisfactory, the primary account holder has been provided with all the relevant information.
Kind regards,
Mpho.
My apologies for the type error the correct email address ***.
I apologize if the information I am providing is not satisfactory, the primary account holder has been provided with all the relevant information.
Kind regards,
Mpho.
Discovery Bank's reply27 Feb 2025, 15:37
Official
Hi Leonie
My apologies for the type error the correct email address ***.
I apologize if the information I am providing is not satisfactory, the primary account holder has been provided with all the relevant information.
Kind regards,
Mpho.
My apologies for the type error the correct email address ***.
I apologize if the information I am providing is not satisfactory, the primary account holder has been provided with all the relevant information.
Kind regards,
Mpho.