Your loss of documents becomes my problem

<p>My card was frozen to my surprise!!! Upon calling the call centre in Sept, I was told that there was a system migration issue and that my documents (incl. the certified copy of my ID) was *******ed and that I didn't resubmit the documentation...................... SERIOUSLY???? A couple of months I had some courier company keep calling me over and over again saying they need to collect my a certified copy of my ID but didn't know why............. As if I am just going to had information like that to someone.......... I then phoned discovery and asked them........... I was told that there is no request on the system and that I should ignore it..................... SERIOUSLY????? So now my card is frozen and you don't want to cancel the card..... I want any card associated to this account removed. I will continue with payments until the account is closed and never to be used again, but you can take the card and keep it. This also seems to be an impossible task to do for DISCOVERY CARD.... This is unacceptable that you freeze my account because you fail to do things correctly. Keep your card and keep your account in the future. I will shortly settle the amount and then good riddens.</p>