You have still not delivered my card nor responded to my queries.

I ordered a replacement for a ****** card some time back now. Eventually, because I was traveling, CCD (couriers) arrange to deliver it on Thursday 2nd Nov.

They never arrived and never made no attempt to contact me. FNB eventually sent me an SMS on the 3rd stating that CCD had a backlog which is why they couldn't reach me. I phoned in twice but their numbers were not working and calls not answered.

Then after the weekend I tried again to arrange for my card. FNB told me that CCD had made a note stating that I never made the appointment. This is a blatant lie and FNB's SMS to me confirms this.

I phoned in and asked for my card delivery to be escalated. No response. I phoned Discovery at midday who put me through to CCD and asked for the delivery to be escalated. No response.

There is no point in me continuing . I need the card for travel purposes and you can't deliver it to me so really, there is no point in pursuing this. You've already failed. I've now gone with a card from an actual bank with branches where you can collect yourself. Please refund my card replacement fee and cancel my card.

Over 10 years I've been happy with Discovery Card and now when I need you you're not there.