You can only open an account, never close it

I called in on Saturday 29 May to request my account be closed. I was given a reference number and told I would be called Monday to confirm.

On the first I contacted you peeps via Twitter, because the countries first digital only bank has no form of digital communications, go figure… I was told it takes 3 to 5 days, so the story changed, seems your support staff simply make things up as they go along.

At the end of day 6 I went to Twitter again and was this time ignored, tried again today and still ignored.

Why does it take 5 minutes to open the account, but when you want to close it, it’s harder than getting blood from a chickens tooth?