YC
Yuvania C
1 reviews | Active since Mar 2015
23 Mar 2015, 13:52
Wrong name credit card- twice!
I have just started working as a medical intern doctor and app**** for a credit card from Discovery. Application was hassle free, however on delivery of my first card the name was printed without a title. For purposes of opening other accounts and booking flights etc, it is essential that my card states \DR"as my title. I reported this the discovery who subsequently told me to destroy that card and that they will reissue another card with the necessary changes. I just received my second card without any changes having been made- ie the card still just says \""YUVANIA CHETTY\"" (without any title at all- Miss"
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Discovery Bank's replyOfficial
23 Mar 2015, 15:52Hello Yuvania ,
Thank you for your comments and for bringing this matter to our attention.
At the outset, we would like to extend our sincere apologies for the error that has occured.
As per our telephonic conversation this afternoon, we are arranging for urgent delivery of your new card, with the correct title. We will track the delivery until the new card arrives.
Thank you for your kind patience and understanding.
Your reference number is - ***
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Email: ***
URL: http://www.discovery.co.za
Thank you for your comments and for bringing this matter to our attention.
At the outset, we would like to extend our sincere apologies for the error that has occured.
As per our telephonic conversation this afternoon, we are arranging for urgent delivery of your new card, with the correct title. We will track the delivery until the new card arrives.
Thank you for your kind patience and understanding.
Your reference number is - ***
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Email: ***
URL: http://www.discovery.co.za
Discovery Bank's reply23 Mar 2015, 15:52
Official
Hello Yuvania ,
Thank you for your comments and for bringing this matter to our attention.
At the outset, we would like to extend our sincere apologies for the error that has occured.
As per our telephonic conversation this afternoon, we are arranging for urgent delivery of your new card, with the correct title. We will track the delivery until the new card arrives.
Thank you for your kind patience and understanding.
Your reference number is - ***
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Email: ***
URL: http://www.discovery.co.za
Thank you for your comments and for bringing this matter to our attention.
At the outset, we would like to extend our sincere apologies for the error that has occured.
As per our telephonic conversation this afternoon, we are arranging for urgent delivery of your new card, with the correct title. We will track the delivery until the new card arrives.
Thank you for your kind patience and understanding.
Your reference number is - ***
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Email: ***
URL: http://www.discovery.co.za