WRONG CREDIT CARD AGAIN!!!!

WELL DISCOVERY - YOU HAVE DONE IT AGAIN. YOU HAVE NOW SENT ME A PLATINUM CREDIT CARD THAT I NEVER REQUESTED. AGAIN THE NAME IS INCORRECT ON THE CARD: MS JANINE MYLE - WHO ON EARTH IS THAT. MY NAME IS JANINE MYLES. I DID NOT REQUEST A PLATINUM CREDIT CARD. I REQUESTED AN ENTRY LEVEL CREDIT CARD. YOU ARE ABSOLUTELY THE WORST BANK I HAVE EVER COME ACROSS. THERE IS NOT ONE THING YOU CAN DO CORRECTLY. I HAVE TRIED TO ACTIVATE MY CARD - IT WON'T ALLOW ME TO. I HAVE CHATTED TO 3 OF YOUR ABSOLUTELY USELESS CONSULTANTS WHO HAVE ALL DROPPED MY CALLS. YOU REFUSE TO CALL ME BACK. I HAVE SPENT HOURS ON THE PHONE TO GET NOWHERE. MY DEBIT ORDERS ARE NOT GOING THROUGH AND ARE BEING REFUSED BECAUSE I SIMPLY CANNOT GET YOU TO SEND ME A) A CORRECT CARD, B) HAVE IT ACTIVATED. I AM NOW GOING TO REPORT YOU TO THE OMBUDSMAN. YOU ARE THE MOST SHOCKING BANK EVER AND YOUR SERVICE IS DISGUSTING. I WILL CONTINUE TO POST ON LINE AND I WILL NOW WIDEN THIS TO TWITTER AND FACEBOOK. I REALLY AM AT MY WITS END. JANINE MYLES