VE
Vincent E
1 reviews | Active since Jun 2021
01 Jun 2021, 14:22
Wrong account opened with no help to fix it!
Absolutely disgusted by the service I received.
I opened a credit card account with Discovery Bank with the intention of utilising the Vitality Active Rewards Apple Watch reward. I was then incorrectly given a transactional account with a credit facility instead of a credit card. Numerous calls to the call centre resulted in no plausible way to change it to a credit card which was originally requested.
I now lose the activation fee paid, and should I go through the whole process again I then have to pay an additional activation fee due to the negligence of Discovery Bank. Not only this, but numerous credit checks have an affect on my credit record.
Helpful (0)
Replies (3)0
Replies (3)
Discovery Bank's replyOfficial
01 Jun 2021, 14:35Hi Vincent
i'm sorry to hear about your experience.
I will look in to this for you to find out what happened and get back to you as soon as possible.
Regards
AJ
i'm sorry to hear about your experience.
I will look in to this for you to find out what happened and get back to you as soon as possible.
Regards
AJ
Discovery Bank's reply01 Jun 2021, 14:35
Official
Hi Vincent
i'm sorry to hear about your experience.
I will look in to this for you to find out what happened and get back to you as soon as possible.
Regards
AJ
i'm sorry to hear about your experience.
I will look in to this for you to find out what happened and get back to you as soon as possible.
Regards
AJ
VE
Vincent E's updateReviewer Update
29 Jul 2021, 08:58Fast forward to numerous calls and hours spent on the line trying to sort this out.
Account was just closed instead of moved over to a credit card.
Told to reapply for credit card, which was done only to get an error on the banking app. Another call, forwarding screenshots, told to reinstall app and try again (3 times over the space of over a week) only for applications to be blocked due to the number of attempts. This prompts a 1 month waiting time.
Waited another month, tried again, more time spent calling customer service and still the best is (we will lodge a ticket with IT)
This is absolutely ridiculous. Bear in mind I am a private banking client at another bank with prime -1% interest rates and a dedicated banker on call. So for the life of me I cannot comprehend this disgusting service. At this rate it seems I'm better off changing my medical aid away from Discovery as well as I am unable to utilise the benefits to it's full extent.
I also did not get any feedback from you AJ, more empty promises I see.
Account was just closed instead of moved over to a credit card.
Told to reapply for credit card, which was done only to get an error on the banking app. Another call, forwarding screenshots, told to reinstall app and try again (3 times over the space of over a week) only for applications to be blocked due to the number of attempts. This prompts a 1 month waiting time.
Waited another month, tried again, more time spent calling customer service and still the best is (we will lodge a ticket with IT)
This is absolutely ridiculous. Bear in mind I am a private banking client at another bank with prime -1% interest rates and a dedicated banker on call. So for the life of me I cannot comprehend this disgusting service. At this rate it seems I'm better off changing my medical aid away from Discovery as well as I am unable to utilise the benefits to it's full extent.
I also did not get any feedback from you AJ, more empty promises I see.
VE
Vincent E's update29 Jul 2021, 08:58
Reviewer Update
Fast forward to numerous calls and hours spent on the line trying to sort this out.
Account was just closed instead of moved over to a credit card.
Told to reapply for credit card, which was done only to get an error on the banking app. Another call, forwarding screenshots, told to reinstall app and try again (3 times over the space of over a week) only for applications to be blocked due to the number of attempts. This prompts a 1 month waiting time.
Waited another month, tried again, more time spent calling customer service and still the best is (we will lodge a ticket with IT)
This is absolutely ridiculous. Bear in mind I am a private banking client at another bank with prime -1% interest rates and a dedicated banker on call. So for the life of me I cannot comprehend this disgusting service. At this rate it seems I'm better off changing my medical aid away from Discovery as well as I am unable to utilise the benefits to it's full extent.
I also did not get any feedback from you AJ, more empty promises I see.
Account was just closed instead of moved over to a credit card.
Told to reapply for credit card, which was done only to get an error on the banking app. Another call, forwarding screenshots, told to reinstall app and try again (3 times over the space of over a week) only for applications to be blocked due to the number of attempts. This prompts a 1 month waiting time.
Waited another month, tried again, more time spent calling customer service and still the best is (we will lodge a ticket with IT)
This is absolutely ridiculous. Bear in mind I am a private banking client at another bank with prime -1% interest rates and a dedicated banker on call. So for the life of me I cannot comprehend this disgusting service. At this rate it seems I'm better off changing my medical aid away from Discovery as well as I am unable to utilise the benefits to it's full extent.
I also did not get any feedback from you AJ, more empty promises I see.
VE
Vincent E's updateReviewer Update
16 Sept 2021, 11:18Fast forward to more than 3 months later - still no support from Discovery Bank - my emails do not get responses. Still no feedback from AJ.
VE
Vincent E's update16 Sept 2021, 11:18
Reviewer Update
Fast forward to more than 3 months later - still no support from Discovery Bank - my emails do not get responses. Still no feedback from AJ.