WORST SERVICE I EXPERIENCE

I opened my account successfully with Discovery then they requested me to use geolocation it was successful for that day then I received a message requesting me to log in while I was home for 7 days at night. I did that not even a day it was successful. Then on the app I got a message to upload my proof of address I uploaded then the message continuously reflected on my home page but I thought it might not be updated since I uploaded. On the 17th I different message appeared on the home page stating if I don't submit proof of resident my account will be locked on the 20th October 2025 the very same day I tried to do a transaction I couldn't stating it's locked. NO call, NO message NO communication to alert me of the issue, I called Discovery they lady I spoke to she confirmed my account is locked due to KYC, I wasn't happy with that feedback since I never received communication therefore I asked her to log a complaint for me she did that though no proof from my that I logged a complaint and again till today no email, sms, whats app message or a call regarding my complaint.

My son was sick needed medication I couldn't as someone decide to block my account without notifying me.

This morning 20th Ocotober I called again as I saw the message on my home page again, I spoke to Lebo, she checked with FICA department and told me documents where not clear so I have to send another ones then I asked her if they don't have email address where I can send documents she said no I have to do it in my app, Lebo then said the last one I uploaded is clear but FICA has to confirm then I must just check on my app after an hour, I asked her since I logged a complaint NO one called or anything she then told me complaint take 21days WHAT A RIDICULOUS SERVICE. I did that, after an hour I checked the message is back again.

I just uploaded again I feel helpless with this issue since they don't have another option for us as customers to resolve this issue and LACK OF COMMUNICATION. If it wasn't for my call they don't care about us nor the frustration they cause us.