SJ
Shalmadine J
1 reviews | Active since Mar 2018
15 Feb 2025, 22:55
Worst service from Discovery Bank
The amount of times I have tried to sort this out and no-one being able to help has literally just demotivated me. I have been banking with Discovery since 2018 and it has been going well. After trying to apply for credit because I don't have payment history for the past five years, I thought let me apply and get an answer as Discovery is good with these types of things, how I was and still am deeply disappointed. Apparently their “Systems department” does not care or answer as that the response I received the whole whilst calling daily because the application is still open on my banking profile with no response. I call and then get apologies from consultants who can't help or have an attitude and just speak over you because they don't want to help. I am not even sure this review will do anything or get me any results as they are showing now that they are growing they don't care about customers or client care.
Helpful (0)
Replies (8)0
Replies (8)
Discovery Bank's replyOfficial
16 Feb 2025, 12:05Hi there,
We do apologise for your experience with us.
I see that your application from the 7th of February is still open. Please confirm if this application is still hanging on your banking app as well by looking for any outstanding actions at the top of your home page?
Once we know that information, we will check with our credit team and then refresh your application so you may reapply.
Kind regards,
Nosisa
We do apologise for your experience with us.
I see that your application from the 7th of February is still open. Please confirm if this application is still hanging on your banking app as well by looking for any outstanding actions at the top of your home page?
Once we know that information, we will check with our credit team and then refresh your application so you may reapply.
Kind regards,
Nosisa
Discovery Bank's reply16 Feb 2025, 12:05
Official
Hi there,
We do apologise for your experience with us.
I see that your application from the 7th of February is still open. Please confirm if this application is still hanging on your banking app as well by looking for any outstanding actions at the top of your home page?
Once we know that information, we will check with our credit team and then refresh your application so you may reapply.
Kind regards,
Nosisa
We do apologise for your experience with us.
I see that your application from the 7th of February is still open. Please confirm if this application is still hanging on your banking app as well by looking for any outstanding actions at the top of your home page?
Once we know that information, we will check with our credit team and then refresh your application so you may reapply.
Kind regards,
Nosisa
SJ
Shalmadine J's updateReviewer Update
16 Feb 2025, 20:07Hello, Nosisa
Thank you for your response, much appreciated.
I have been on calls the whole week regarding those outstanding actions, as I am prompted to upload documents but the app doesn't allow me to add or upload documents.
Hence the ticket that was filed with the systems department on Monday and today we are still sitting with the same problem. I have spoken to four different people and no-one has received a response from the systems department.
This is truly a service failure, as the internal conflict has now become the reason why I the client can not receive accurately service.
I trust this response answers all your concerns.
Thank you for your response, much appreciated.
I have been on calls the whole week regarding those outstanding actions, as I am prompted to upload documents but the app doesn't allow me to add or upload documents.
Hence the ticket that was filed with the systems department on Monday and today we are still sitting with the same problem. I have spoken to four different people and no-one has received a response from the systems department.
This is truly a service failure, as the internal conflict has now become the reason why I the client can not receive accurately service.
I trust this response answers all your concerns.
SJ
Shalmadine J's update16 Feb 2025, 20:07
Reviewer Update
Hello, Nosisa
Thank you for your response, much appreciated.
I have been on calls the whole week regarding those outstanding actions, as I am prompted to upload documents but the app doesn't allow me to add or upload documents.
Hence the ticket that was filed with the systems department on Monday and today we are still sitting with the same problem. I have spoken to four different people and no-one has received a response from the systems department.
This is truly a service failure, as the internal conflict has now become the reason why I the client can not receive accurately service.
I trust this response answers all your concerns.
Thank you for your response, much appreciated.
I have been on calls the whole week regarding those outstanding actions, as I am prompted to upload documents but the app doesn't allow me to add or upload documents.
Hence the ticket that was filed with the systems department on Monday and today we are still sitting with the same problem. I have spoken to four different people and no-one has received a response from the systems department.
This is truly a service failure, as the internal conflict has now become the reason why I the client can not receive accurately service.
I trust this response answers all your concerns.
Discovery Bank's replyOfficial
17 Feb 2025, 14:47Hey there,
I have investigated and am now keeping track of your application. It's currently with our developers, and i'm monitoring it closely.
Kind regards,
Nosisa
I have investigated and am now keeping track of your application. It's currently with our developers, and i'm monitoring it closely.
Kind regards,
Nosisa
Discovery Bank's reply17 Feb 2025, 14:47
Official
Hey there,
I have investigated and am now keeping track of your application. It's currently with our developers, and i'm monitoring it closely.
Kind regards,
Nosisa
I have investigated and am now keeping track of your application. It's currently with our developers, and i'm monitoring it closely.
Kind regards,
Nosisa
SJ
Shalmadine J's updateReviewer Update
19 Feb 2025, 14:36I received another SMS today to upload documents but there is nowhere on the app that I can upload a document.
I am not sure what miscommunication or non-communication is happening at the moment but this is dragging on way too long and not only is it disgusting but it makes me want to switch to Tyme bank because they seem to be better at the moment.
Week 3 and nothing has been fixed or communicated to me, I am just ignored but I am the client and trying to get an answer is simply impossible.
You guys have outdone yourselves with digital banking.
I am not sure what miscommunication or non-communication is happening at the moment but this is dragging on way too long and not only is it disgusting but it makes me want to switch to Tyme bank because they seem to be better at the moment.
Week 3 and nothing has been fixed or communicated to me, I am just ignored but I am the client and trying to get an answer is simply impossible.
You guys have outdone yourselves with digital banking.
SJ
Shalmadine J's update19 Feb 2025, 14:36
Reviewer Update
I received another SMS today to upload documents but there is nowhere on the app that I can upload a document.
I am not sure what miscommunication or non-communication is happening at the moment but this is dragging on way too long and not only is it disgusting but it makes me want to switch to Tyme bank because they seem to be better at the moment.
Week 3 and nothing has been fixed or communicated to me, I am just ignored but I am the client and trying to get an answer is simply impossible.
You guys have outdone yourselves with digital banking.
I am not sure what miscommunication or non-communication is happening at the moment but this is dragging on way too long and not only is it disgusting but it makes me want to switch to Tyme bank because they seem to be better at the moment.
Week 3 and nothing has been fixed or communicated to me, I am just ignored but I am the client and trying to get an answer is simply impossible.
You guys have outdone yourselves with digital banking.
Discovery Bank's replyOfficial
19 Feb 2025, 15:04Hi there,
Please confirm if there are any outstanding actions at the top of your home page?
Kind regards,
Nosisa
Please confirm if there are any outstanding actions at the top of your home page?
Kind regards,
Nosisa
Discovery Bank's reply19 Feb 2025, 15:04
Official
Hi there,
Please confirm if there are any outstanding actions at the top of your home page?
Kind regards,
Nosisa
Please confirm if there are any outstanding actions at the top of your home page?
Kind regards,
Nosisa
SJ
Shalmadine J's updateReviewer Update
19 Feb 2025, 16:10Yes, they are still there.
I click it and then actions me to choose the bank where I receive my salary which is Discovery and then I choose the account to which my salary is deposited and then shows a that the action is complete but it still stays there.
I click it and then actions me to choose the bank where I receive my salary which is Discovery and then I choose the account to which my salary is deposited and then shows a that the action is complete but it still stays there.
SJ
Shalmadine J's update19 Feb 2025, 16:10
Reviewer Update
Yes, they are still there.
I click it and then actions me to choose the bank where I receive my salary which is Discovery and then I choose the account to which my salary is deposited and then shows a that the action is complete but it still stays there.
I click it and then actions me to choose the bank where I receive my salary which is Discovery and then I choose the account to which my salary is deposited and then shows a that the action is complete but it still stays there.
Discovery Bank's replyOfficial
19 Feb 2025, 16:22Thanks for clarifying. And has that always been the case?
Kind regards,
Nosisa
Kind regards,
Nosisa
Discovery Bank's reply19 Feb 2025, 16:22
Official
Thanks for clarifying. And has that always been the case?
Kind regards,
Nosisa
Kind regards,
Nosisa
SJ
Shalmadine J's updateReviewer Update
20 Feb 2025, 15:19Hello, Nosisa
Thank you for your assistance in this matter, I received the offer this morning.
The app still didn't allow me to upload any documents so we will see in the future.
Have a good day!
Thank you for your assistance in this matter, I received the offer this morning.
The app still didn't allow me to upload any documents so we will see in the future.
Have a good day!
SJ
Shalmadine J's update20 Feb 2025, 15:19
Reviewer Update
Hello, Nosisa
Thank you for your assistance in this matter, I received the offer this morning.
The app still didn't allow me to upload any documents so we will see in the future.
Have a good day!
Thank you for your assistance in this matter, I received the offer this morning.
The app still didn't allow me to upload any documents so we will see in the future.
Have a good day!