CR
Caviner R
1 reviews | Active since Dec 2020
25 Jan 2024, 14:32
Worst service from call center and bank
This is the worst bank I’ve dealt with. I spend so much at this bank but they do not keep their promises as they advertise. The consultants keep dropping the call.
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Replies (2)CR
Caviner R's updateReviewer Update
25 Jan 2024, 14:53I met all spending criteria for airport lounge. Consultants checked, but was never afforded to me. Th co sultanas got nervous and dropped the call. I held on for more than an 1 hour. The team leader also dropped the call. No customer service at all. Lies in the banking process and no due diligence on promises. This must got to ombuds for banking.
CR
Caviner R's update25 Jan 2024, 14:53
Reviewer Update
I met all spending criteria for airport lounge. Consultants checked, but was never afforded to me. Th co sultanas got nervous and dropped the call. I held on for more than an 1 hour. The team leader also dropped the call. No customer service at all. Lies in the banking process and no due diligence on promises. This must got to ombuds for banking.
CR
Caviner R's updateReviewer Update
29 Jan 2024, 13:30The biggest issue is that I had to hold onto to the phone for over 1 hour and they kept dropping the call. The last lady helped me and said she would log a query and email me feedback, that is how I got feedback, else, the service itself was not great at all!
CR
Caviner R's update29 Jan 2024, 13:30
Reviewer Update
The biggest issue is that I had to hold onto to the phone for over 1 hour and they kept dropping the call. The last lady helped me and said she would log a query and email me feedback, that is how I got feedback, else, the service itself was not great at all!