1 reviews | Active since May 2015
Worst service ever :(
<p>Discovery issued me with a new discovery credit card 4 months ago. As they do the card was timeously delivered, but the provided pin for the card did not work, I informed the call center and they said they will make contact with me within 3 working days... long story short it did not happen I called them again to discover they NEVER changed my cell number as requested 2 years ago... again I was told 3 working days.... nothing.... called them and this time they said they called me 3 times and I did not answer??? ALL LIES! I was specifically waiting for their call and no one called me... again I was told 3 days...nothing....I called them and the agent apologized and said it was their mistake she does not know why but even their records showed no one has given attention to the latest request yet...I was promised that she will personally call me the next morning before 9... I AM STILL WAITING????? I got this card in Feb wake up discovery it is almost July......</p>
Dear Belsie
Thank you for your comments and for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused in this matter.
We have emailed you today to discuss this matter.
Thank you for kind patience and understanding.
Your reference number is - ***.
Regards
Jaco Thompson
Executive Relationship Manager (FAIS)
Dear Belsie
Thank you for your comments and for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused in this matter.
We have emailed you today to discuss this matter.
Thank you for kind patience and understanding.
Your reference number is - ***.
Regards
Jaco Thompson
Executive Relationship Manager (FAIS)
