Worst service delivery

It is so unfortunate I had to read other reviews of people's negative experiences with discovery and realized am not the only one very disappointed in their services that is taking actually one whole week to open an account with the bank when I was told by one consultant it takes a day and another said 24 to 48 hours and after then I called again was told they are investigating the account and I should give it a week and I was wow when I had a passport it was so easy to have an account and now am using an ID it is under investigation which doesn't take more than a day to verify the home affairs unless their system is down been asking myself is it because of the ID or because of my nationality I never believe a bank like discovery will be so discriminating wow am sure if my skin colour was different the account should be opened the same day even if from different country. Please I will like to get a feedback if am not qualified to have a transactional account with discovery cos my major reason for opening this account is for the travel benefits and not more but is really so discouraging when ************** is in the banking system when you will still have to put your money in..