Worst Service

In 2022 my account was frozen, I was contacted by a gentleman from ***** who told me that my account has been frozen and I would be contacted in 21 working days and notified of the next steps thereof. I then stopped using my account. Fast forward to 2024 June when I needed a POP of a payment I made using my account, I contacted Discovery and asked for the assistance, the consultant that was assisting me said she could help me navigate my app in getting the POP, I then explained that the account is frozen and I cannot access the the app. She then told me that my account is not frozen and is active. To my surprise the account was sitting on a -R6600 I then questioned this and she said she was going to put me through to the ***** team. I spoke to 3 different consultants at ***** from couldn't answer the questions posed to them. All I needed to know is when my account was unfrozen? What was the findings on the investigation? Why have i accumulated bank charges for the past 2 years if my account was under investigation? I had transactions on my account that went off and I was charged twice for them however Discovery is refusing to assist me in disputing those transactions and they are claiming that even if my account was frozen I should have still contacted them to resolve those issues.

I was told (Andy) from Customer Service would get back to me in reversing the charges and the process would take 24-48 hours, we are literally sitting on more than 7 working days and the charges have still not been reversed. I was told by (Mabandla) from ***** that they would get back in giving feedback of the questions I have asked them.

It’s been over 2 years and I cannot still get joy from Discovery. This is honestly not ethical and for such a trusted bank for Discovery and its employees to do the running around. Honestly this is unacceptable. I would like to know if this will ever be resolved? Will I ever get feedback on what actually happened? Will I ever get those fees reversed? Will I ever get my money back? Or did I just waste my time?