1 reviews | Active since Aug 2016

22 Aug 2016, 07:07

Worst service and consultants ever

<p>I have never been inconvinieced and disappointed in an institution like Discovery and FNB. Your consultants that assisted me on Friday as well as on Sunday are useless. Firstly the lady that took mhy call did not finish my query and order me an emergency card nor did she bother calling me back when the line got cut off after talking to her for almost 45 mins. Then Yesteraday another 1 hour on the Phone with a Sibusiso who promised they will transfer my funds from my card to an FNB Business account from there side, which only today i got told can not be done. He raised my expectations will false promises. I am so annoyed and been inconvieneced by both institutions and must say highly dissaponited. I must now wait for a card for another 3 days where as if this was done correctly from Friday i would be sorted and not stranded like i am now. I want that card by no later than close of business tomorrow please as this is highly unacceptable nor appropriate.</p>

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Replies (1)
Discovery Bank
Discovery Bank's reply22 Aug 2016, 08:07
Official

Dear sindi-gqogqonyeka-molete

Thank you for your comments and for bringing this matter to our attention.

As per our telephonic conversation this morning/afternoon.

We sincerely apologize for any inconvenience caused in this matter.

Thank you for your patience while we resolve this matter/query.

Your reference number is – ********** 157