worst service

Item: Discovery Bank
Rating: 1
Author: Ahmad K

I had the worst experience with Discovery bank, i phoned them last week Monday to join the bank, but i got issue with cell phone verification, the banker told me just give us 48 then we will solve the issue, i was waiting them to call me back but no one did, so i was phoning everyday to check and every time the banker telling me that give us 2 hours then we will phone you back and as usual no one did, they told me they escalated to the managers and it will be sorted soon, but after 1 week of waiting still they did nothing and today the banker she told me the same ( i will call you back after 1 PM to give you update but she didn't ).

it's the worst service i ever saw in my life.

Helpful (0)

Replies (2)

Discovery Bank's replyOfficial

15 Jun 2021, 10:03

Hi Ahmad

Thanks for reaching out to us.

I have investigated your pending issue and can see that your case is being dealt with by our technical team.

Unfortunately, we have not received any feedback to date that we can provide you with in regards to your error.

I have requested urgent feedback and resolution of this case. Once recieved, a banker will reach out to you to advise you accordingly.

I am sorry for the delay in dealing with this matter but rest assured, we will resolve as soon as possible.

Regards
Girshwin

Discovery Bank's reply15 Jun 2021, 10:03

Official

Ahmad K's updateReviewer Update

15 Jun 2021, 12:47

This is exactly what i'm talking about " requested urgent feedback " all the bankers was saying this, i don't know guys you don't have escalation manager who can fix urgent issue direct ?, first time in my life i saw a bank with very poor resources and quality !!.

my advise for everyone, do your best to avoid this bank, if my issue taking 2 weeks and it's very silly issue, what will happened if it's related to your money !!!! how long they will take to fix !!!

Ahmad K's update15 Jun 2021, 12:47

Reviewer Update