RB
René Basson

1 reviews | Active since Mar 2017

05 Jan 2021, 10:31

Worst on continent

Discovery Bank is BY FAR the worst bank on the continent!! SO glad I'm NOT a client and will never be.

My husband is a client. Somehow they have my phone number on his profile. That means I get all the communication. He tried numerous times to change that without any success. After so many attempts they said they would phone him when we're together to change that since I will get the OTPs. Still not sorted.

I can only shake my head in shock.

Discovery Bank, do NOT reply to apologise or ask he must contact you. I'm not your messenger and I don't need your empty apology. Just GET YOUR ACT TOGETHER and deliver the service you actually charge people for.

0
Replies (2)
Discovery Bank
Discovery Bank's reply20 Jan 2021, 09:13
Official
Hi Rene

Please could you send us the contact number in question (old and new).

I would be happy to assist you in this regard. 

Regards 
Girshwin 
Discovery Bank
Discovery Bank's reply16 Feb 2021, 10:03
Official
Hi Rene

Due to no response I am forced to close this case. 

Should you require any further assistance. Please feel free to contact us on ***. 

Regards 
Girshwin