Worst Forex Transfer Service
I submitted an international payment from my Discovery Bank personal savings account to my international personal account on 26/02/2024. As I write this, it is 06/03.2024 and the funds are neither in my foreign account, nor in my SA account. That is 9 days. I am in a foreign country and have so far made several calls to Discovery Bank to get answers, at a massive cost to me. They promise to call me back with feedback but nobody calls. They did send me a query about the transfer on Friday 01/03/2024 to which I must admit I did not respond in full. They again sent me the query on Tuesday 05/03/2024 to which I responded fully. I am deeply concerned as these processes should not take this long. I usually use FNB and ABSA, and they normally send me queries on the same day and my transfer done and appearing in my foreign account the next day. This is unacceptable and has me quite distressed. The call agents have twice taken my foreign phone number down and promised to call me with feedback but I never got those calls. This means that tomorrow I will have to call them again.
Thank you for reaching out.
I have looked into your query and see that the funds have been credited to the beneficiary.
Have a good day further.
Thank you,
Yuvna
Thank you for reaching out.
I have looked into your query and see that the funds have been credited to the beneficiary.
Have a good day further.
Thank you,
Yuvna
There are no exact time frames for these kinds of cases as each one is dealt with differently based on what the issue is.
We always strive to provide the best customer service and resolve all queries in a timely manner.
Apologies for the inconvenience caused.
Thank you,
Yuvna
There are no exact time frames for these kinds of cases as each one is dealt with differently based on what the issue is.
We always strive to provide the best customer service and resolve all queries in a timely manner.
Apologies for the inconvenience caused.
Thank you,
Yuvna