Worst experience with discovery bank, funds blocked without reason

I have requested to convert my account from suite to pay as you go.They converted it and moved the funds to new account.Now I cant access the funds in new account and no one responding to the issue from past 5 days.I am in call with the bank for at-least an hour and send multiple emails to the lady who helped me from bank end operation, surprisingly not even a single email response.The bank is not even bothered about the issue....... One of the banker said I need to have active debit card, today I received the card and activated it still no use.I am surprised to see so in-competitive staff at the bank. I am at least expecting a call from them to resolve the issue.