KM
Khathutshelo M
1 reviews | Active since Jun 2025
26 Jun 2025, 12:04
Worst experience with discovery bank
I had the worst experience with Discovery bank. i found out that someone opened a loan using my details and i contacted the bank to inform them of the *****. i have called them multiple times since Nov 2024 and they always tell me they are investigating and they will contact me with an update. They have not called me to this date or resolved my case.
Helpful (0)
Replies (11)0
Replies (11)
Discovery Bank's replyOfficial
26 Jun 2025, 12:10Hi Khathutshelo,
I sincerely apologize for the experience had with us.
I am going to investigate further and provide you with feedback soonest.
Kind Regards,
Onthatile
I sincerely apologize for the experience had with us.
I am going to investigate further and provide you with feedback soonest.
Kind Regards,
Onthatile
Discovery Bank's reply26 Jun 2025, 12:10
Official
Hi Khathutshelo,
I sincerely apologize for the experience had with us.
I am going to investigate further and provide you with feedback soonest.
Kind Regards,
Onthatile
I sincerely apologize for the experience had with us.
I am going to investigate further and provide you with feedback soonest.
Kind Regards,
Onthatile
Discovery Bank's replyOfficial
27 Jun 2025, 13:47Hi Khathutshelo,
Thank you for your patience while I investigated this matter.
We have escalated your ***** case to our ***** Department, and they have advised that the investigator assigned to your case will contact you before the close of business today to provide feedback.
Please let me know if you need any further assistance in the meantime.
Kind Regards,
Onthatile
Thank you for your patience while I investigated this matter.
We have escalated your ***** case to our ***** Department, and they have advised that the investigator assigned to your case will contact you before the close of business today to provide feedback.
Please let me know if you need any further assistance in the meantime.
Kind Regards,
Onthatile
Discovery Bank's reply27 Jun 2025, 13:47
Official
Hi Khathutshelo,
Thank you for your patience while I investigated this matter.
We have escalated your ***** case to our ***** Department, and they have advised that the investigator assigned to your case will contact you before the close of business today to provide feedback.
Please let me know if you need any further assistance in the meantime.
Kind Regards,
Onthatile
Thank you for your patience while I investigated this matter.
We have escalated your ***** case to our ***** Department, and they have advised that the investigator assigned to your case will contact you before the close of business today to provide feedback.
Please let me know if you need any further assistance in the meantime.
Kind Regards,
Onthatile
KM
Khathutshelo M's updateReviewer Update
02 Jul 2025, 14:44Hello, i have been waiting for a call from the bank and no one has contacted me.
KM
Khathutshelo M's update02 Jul 2025, 14:44
Reviewer Update
Hello, i have been waiting for a call from the bank and no one has contacted me.
Discovery Bank's replyOfficial
03 Jul 2025, 09:52Hi Khathutshelo,
I sincerely apologise for the frustrations this may cause.
I have escalated your query to our ***** Team managers and am currently awaiting their response. I will provide you with feedback as soon as possible.
Kindly rest assured that I am treating this case with the urgency it deserves. Thank you for your patience and understanding.
Kind regards,
Onthatile
I sincerely apologise for the frustrations this may cause.
I have escalated your query to our ***** Team managers and am currently awaiting their response. I will provide you with feedback as soon as possible.
Kindly rest assured that I am treating this case with the urgency it deserves. Thank you for your patience and understanding.
Kind regards,
Onthatile
Discovery Bank's reply03 Jul 2025, 09:52
Official
Hi Khathutshelo,
I sincerely apologise for the frustrations this may cause.
I have escalated your query to our ***** Team managers and am currently awaiting their response. I will provide you with feedback as soon as possible.
Kindly rest assured that I am treating this case with the urgency it deserves. Thank you for your patience and understanding.
Kind regards,
Onthatile
I sincerely apologise for the frustrations this may cause.
I have escalated your query to our ***** Team managers and am currently awaiting their response. I will provide you with feedback as soon as possible.
Kindly rest assured that I am treating this case with the urgency it deserves. Thank you for your patience and understanding.
Kind regards,
Onthatile
Discovery Bank's replyOfficial
04 Jul 2025, 09:40Hi Khathutshelo,
I’ve received feedback from our ***** team confirming that you’ve been contacted and advised to submit the necessary supporting documents to proceed with the investigation.
Please let me know if you need any further assistance with this matter or anything else.
Kind Regards,
Onthatile
I’ve received feedback from our ***** team confirming that you’ve been contacted and advised to submit the necessary supporting documents to proceed with the investigation.
Please let me know if you need any further assistance with this matter or anything else.
Kind Regards,
Onthatile
Discovery Bank's reply04 Jul 2025, 09:40
Official
Hi Khathutshelo,
I’ve received feedback from our ***** team confirming that you’ve been contacted and advised to submit the necessary supporting documents to proceed with the investigation.
Please let me know if you need any further assistance with this matter or anything else.
Kind Regards,
Onthatile
I’ve received feedback from our ***** team confirming that you’ve been contacted and advised to submit the necessary supporting documents to proceed with the investigation.
Please let me know if you need any further assistance with this matter or anything else.
Kind Regards,
Onthatile
KM
Khathutshelo M's updateReviewer Update
14 Jul 2025, 18:46I'm still waiting for Discovery to let me know if they have received the documents and what their findings are. I am receiving daily calls from MBD and they tell me this will only stop once DB resolve my issue. i am very disappointed with the service i am receiving from this bank
KM
Khathutshelo M's update14 Jul 2025, 18:46
Reviewer Update
I'm still waiting for Discovery to let me know if they have received the documents and what their findings are. I am receiving daily calls from MBD and they tell me this will only stop once DB resolve my issue. i am very disappointed with the service i am receiving from this bank
Discovery Bank's replyOfficial
16 Jul 2025, 07:33Hi Khathutshelo,
I sincerely apologize for the experience you’ve had with us and for the delayed response.
I’m following up to confirm if our ***** team has still not yet responded to your query. I would like to escalate this on my side to ensure it’s addressed promptly.
Kindly advise how I may assist you further and as a matter of urgency.
Warm regards,
Onthatile
I sincerely apologize for the experience you’ve had with us and for the delayed response.
I’m following up to confirm if our ***** team has still not yet responded to your query. I would like to escalate this on my side to ensure it’s addressed promptly.
Kindly advise how I may assist you further and as a matter of urgency.
Warm regards,
Onthatile
Discovery Bank's reply16 Jul 2025, 07:33
Official
Hi Khathutshelo,
I sincerely apologize for the experience you’ve had with us and for the delayed response.
I’m following up to confirm if our ***** team has still not yet responded to your query. I would like to escalate this on my side to ensure it’s addressed promptly.
Kindly advise how I may assist you further and as a matter of urgency.
Warm regards,
Onthatile
I sincerely apologize for the experience you’ve had with us and for the delayed response.
I’m following up to confirm if our ***** team has still not yet responded to your query. I would like to escalate this on my side to ensure it’s addressed promptly.
Kindly advise how I may assist you further and as a matter of urgency.
Warm regards,
Onthatile
KM
Khathutshelo M's updateReviewer Update
25 Aug 2025, 15:33I want to know what the latest update is regarding the investigation as i haven't heard anything from Discovery Bank. I am trying to buy a new car and my loan interest are very high as I'm considered a high risk due to this problem. I am receiving calls from MBD daily hounding me about repayment and i am tired of these calls. Can you please contact me with an update? This is unacceptable and has been going on for too long. Discovery need to solve this issue soon as it continues to affect my credit health.
KM
Khathutshelo M's update25 Aug 2025, 15:33
Reviewer Update
I want to know what the latest update is regarding the investigation as i haven't heard anything from Discovery Bank. I am trying to buy a new car and my loan interest are very high as I'm considered a high risk due to this problem. I am receiving calls from MBD daily hounding me about repayment and i am tired of these calls. Can you please contact me with an update? This is unacceptable and has been going on for too long. Discovery need to solve this issue soon as it continues to affect my credit health.
Discovery Bank's replyOfficial
27 Aug 2025, 07:18Hi Khathutshelo,
I sincerely apologize for the experience you've had with us and for the delayed response.
I have escalated your case to our ***** team and requested an update or feedback, or that the investigator reaches out to you directly to advise on the progress of your case.
Alternatively, you may contact our ***** team directly at +***4 to speak with a consultant.
I will keep you informed and share any feedback as soon as it is received.
Kind regards,
Onthatile
I sincerely apologize for the experience you've had with us and for the delayed response.
I have escalated your case to our ***** team and requested an update or feedback, or that the investigator reaches out to you directly to advise on the progress of your case.
Alternatively, you may contact our ***** team directly at +***4 to speak with a consultant.
I will keep you informed and share any feedback as soon as it is received.
Kind regards,
Onthatile
Discovery Bank's reply27 Aug 2025, 07:18
Official
Hi Khathutshelo,
I sincerely apologize for the experience you've had with us and for the delayed response.
I have escalated your case to our ***** team and requested an update or feedback, or that the investigator reaches out to you directly to advise on the progress of your case.
Alternatively, you may contact our ***** team directly at +***4 to speak with a consultant.
I will keep you informed and share any feedback as soon as it is received.
Kind regards,
Onthatile
I sincerely apologize for the experience you've had with us and for the delayed response.
I have escalated your case to our ***** team and requested an update or feedback, or that the investigator reaches out to you directly to advise on the progress of your case.
Alternatively, you may contact our ***** team directly at +***4 to speak with a consultant.
I will keep you informed and share any feedback as soon as it is received.
Kind regards,
Onthatile
KM
Khathutshelo M's updateReviewer Update
13 Oct 2025, 11:06I have been following up on this case and i still have no feedback from Discovery. Its been a year now with no resolution and i have no idea what is going on
this is beyond frustrating as their ***** team is doing nothing to resolve this or interested in updating me.
this is beyond frustrating as their ***** team is doing nothing to resolve this or interested in updating me.
KM
Khathutshelo M's update13 Oct 2025, 11:06
Reviewer Update
I have been following up on this case and i still have no feedback from Discovery. Its been a year now with no resolution and i have no idea what is going on
this is beyond frustrating as their ***** team is doing nothing to resolve this or interested in updating me.
this is beyond frustrating as their ***** team is doing nothing to resolve this or interested in updating me.
Discovery Bank's replyOfficial
14 Oct 2025, 08:40Hi Khathutshelo,
I sincerely apologize for the experience you've had with us.
I am going to escalate your case and provide you with feedback soonest.
Kind regards,
Onthatile
I sincerely apologize for the experience you've had with us.
I am going to escalate your case and provide you with feedback soonest.
Kind regards,
Onthatile
Discovery Bank's reply14 Oct 2025, 08:40
Official
Hi Khathutshelo,
I sincerely apologize for the experience you've had with us.
I am going to escalate your case and provide you with feedback soonest.
Kind regards,
Onthatile
I sincerely apologize for the experience you've had with us.
I am going to escalate your case and provide you with feedback soonest.
Kind regards,
Onthatile