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Nokuthula N
1 reviews | Active since Jun 2014
03 Jul 2025, 14:59
Worst experience with customer queries!
Worst experience every, I logged in a complain in October 2024 but it still not resolved.
I’ve called I don’t know how many times and I deal with different consultants, I’m so fustrated. I have taken different products with them so moving to another bank is another story.
Helpful (0)
Replies (4)0
Replies (4)
Discovery Bank's replyOfficial
03 Jul 2025, 15:12Hi Nokuthula,
I sincerely apologize for the experience you’ve had with us.
Could you kindly confirm if this is related to your flight cancellation, or alternatively, provide us with your complaint reference number so we can investigate the matter further and follow up with the relevant department?
Kind regards,
Onthatile
I sincerely apologize for the experience you’ve had with us.
Could you kindly confirm if this is related to your flight cancellation, or alternatively, provide us with your complaint reference number so we can investigate the matter further and follow up with the relevant department?
Kind regards,
Onthatile
Discovery Bank's reply03 Jul 2025, 15:12
Official
Hi Nokuthula,
I sincerely apologize for the experience you’ve had with us.
Could you kindly confirm if this is related to your flight cancellation, or alternatively, provide us with your complaint reference number so we can investigate the matter further and follow up with the relevant department?
Kind regards,
Onthatile
I sincerely apologize for the experience you’ve had with us.
Could you kindly confirm if this is related to your flight cancellation, or alternatively, provide us with your complaint reference number so we can investigate the matter further and follow up with the relevant department?
Kind regards,
Onthatile
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Nokuthula N's updateReviewer Update
03 Jul 2025, 15:15It’s about the money that was short that I withdrew at OR Tambo International Airport and also with regards to the flight that was cancelled after we had an accident in full view of everyone!
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Nokuthula N's update03 Jul 2025, 15:15
Reviewer Update
It’s about the money that was short that I withdrew at OR Tambo International Airport and also with regards to the flight that was cancelled after we had an accident in full view of everyone!
Discovery Bank's replyOfficial
04 Jul 2025, 14:05Hi Nokuthula,
Please note that we have escalated your complaint regarding the cancelled flight booking. We are currently awaiting feedback from the Vitality Travel Team, and will notify you as soon as we receive an update.
Thank you for your patience.
Kind regards,
Onthatile
Please note that we have escalated your complaint regarding the cancelled flight booking. We are currently awaiting feedback from the Vitality Travel Team, and will notify you as soon as we receive an update.
Thank you for your patience.
Kind regards,
Onthatile
Discovery Bank's reply04 Jul 2025, 14:05
Official
Hi Nokuthula,
Please note that we have escalated your complaint regarding the cancelled flight booking. We are currently awaiting feedback from the Vitality Travel Team, and will notify you as soon as we receive an update.
Thank you for your patience.
Kind regards,
Onthatile
Please note that we have escalated your complaint regarding the cancelled flight booking. We are currently awaiting feedback from the Vitality Travel Team, and will notify you as soon as we receive an update.
Thank you for your patience.
Kind regards,
Onthatile
Discovery Bank's replyOfficial
07 Jul 2025, 07:28Hi Nokuthula,
Thank you once again for your patience and understanding.
The Vitality Travel team has advised that they have followed up with the airline — which is a non-partner airline — to enquire if any refund is due.
They advised to follow up directly with you if any refund is applicable.
Kind Regards,
Onthatile
Thank you once again for your patience and understanding.
The Vitality Travel team has advised that they have followed up with the airline — which is a non-partner airline — to enquire if any refund is due.
They advised to follow up directly with you if any refund is applicable.
Kind Regards,
Onthatile
Discovery Bank's reply07 Jul 2025, 07:28
Official
Hi Nokuthula,
Thank you once again for your patience and understanding.
The Vitality Travel team has advised that they have followed up with the airline — which is a non-partner airline — to enquire if any refund is due.
They advised to follow up directly with you if any refund is applicable.
Kind Regards,
Onthatile
Thank you once again for your patience and understanding.
The Vitality Travel team has advised that they have followed up with the airline — which is a non-partner airline — to enquire if any refund is due.
They advised to follow up directly with you if any refund is applicable.
Kind Regards,
Onthatile