1 reviews | Active since Jan 2016
WORST EXPERIENCE WITH A BANK IN MY LIFE!!!
I opened the account as I honestly believed the "sell" of how good this bank is. WORST MISTAKE OF MY LIFE!!! After uploading the app and going the motions I used the geo-location to verify my address. At no point did I get any notices that I need to keep the location on. Keeping your location on 24/7 is a security risk!!! I downloaded the account confirmation letter and sent it to payroll. WELL!!! My salary has been paid into this account with all my debit orders moved etc. The horror of them requesting proof of address from me TODAY on PAY DAY to confirm my address. After 1 hour on the phone with an *********** agent who "assisted" me in uploading the lease agreement I thought all will be well. She said they would call me with an update. Well I decide to log into the app now as I didn't get a call from anyone and there is a notice saying the address details need to be updated as it is older than 1 year and if not done on the 25th WHICH IS TODAY!! the account will be blocked. So at 8:45 I am trying to get my landlord to send me a declaration. IF THIS IS THE FUTURE OF BANKING GOD HELP US!! You get better service from Capitec! WHY WAS THERE AN ACCOUNT CONFIRMATION LETTER IF THE ACCOUNT WAS NOT F'KN ACTIVE?!?! Now where is my SALARY?
I sincerely apologize for the experience had with us.
I am going to investigate further and provide you with feedback soonest.
Kind Regards,
Onthatile
I sincerely apologize for the experience had with us.
I am going to investigate further and provide you with feedback soonest.
Kind Regards,
Onthatile
I used the email address linked to your registered account to access your cases and bank profile.
I can confirm that you contacted the bank on April 25th, 2025, and on subsequent days. During your calls, you spoke with a manager who assisted you with completing your KYC information. You are currently awaiting feedback regarding the missing salary payment.
Please note that the issue has been escalated to our payments team, and we will provide you with an update as soon as possible.
Rest assured, we are treating this matter with the utmost seriousness and care. Every aspect of your case is being thoroughly reviewed.
Kind regards,
Onthatile
I used the email address linked to your registered account to access your cases and bank profile.
I can confirm that you contacted the bank on April 25th, 2025, and on subsequent days. During your calls, you spoke with a manager who assisted you with completing your KYC information. You are currently awaiting feedback regarding the missing salary payment.
Please note that the issue has been escalated to our payments team, and we will provide you with an update as soon as possible.
Rest assured, we are treating this matter with the utmost seriousness and care. Every aspect of your case is being thoroughly reviewed.
Kind regards,
Onthatile
Thank you for your patience whilst I was investigating this for you.
Our payments team advised of a salary payment of R22 087,73 on the 29th April into your Vitality Savings Account. Please confirm if it is the salary payment you are querying?
Kind Regards,
Onthatile
Thank you for your patience whilst I was investigating this for you.
Our payments team advised of a salary payment of R22 087,73 on the 29th April into your Vitality Savings Account. Please confirm if it is the salary payment you are querying?
Kind Regards,
Onthatile