Worst Experience opening a bank account

Discovery has been ignoring my tweets since Tuesday, this after my wife and l app**** for a bank account last week!

A consultant called after we have send a request for a callback to open an account.

Firstly we got confirmation that the account had been opened then she told us the account had been flagged by the ***** department and asked us to send a form from SAFPS which we did. Thereafter there was silence, whenever we called, we were sent from pillar to post! Eventually we were told Clive from ***** department would call, no one called, we followed up yesterday, no update and a few minutes ago we called again and the consultant wouldn’t tell us the status of the account, almost as if she couldn’t find the application.

She resorted to telling us someone would call back and we refused that, eventually she transferred us to Clive from ***** who initially denied receiving the documents we sent, but then changed his story and said the IT department is having technical issues and they will tell them when it’s been resolved. He went on to say even when the issue has been resolved, we will have to re-apply for the account.

That is unacceptable and a waste of our precious time! No one is bothered by this and the person who referred us to Discovery had spoken highly of the bank and the process to open an account being easy. This has not been the case, we literally put on hold the booking of our flights as we were advised you were the best option!