Worst Experience Ever – Discovery Bank Milking Customers Instead of Helping

The worst experience I’ve ever had with Discovery Bank! I have tried to close my account three times now.

First attempt: 22 July – I was told everything was in order and that my account would be closed within 8 days.

Two weeks later, I was shocked to see a R600 charge because the account was still active.

I called again, was assured it would be resolved – but two weeks later, I got yet another notification that my account was still open, and that I “owe” more fees.

Third attempt: I phoned again, the agent confirmed it would finally be closed. Yet here I am today – the account is still open.

Now I’m being told my account is “restricted” because it’s in arrears. This is outrageous. I have not used this account once since I first tried to close it, yet Discovery Bank continues to bill me and waste my time.

It feels like Discovery Bank is deliberately dragging this out just to squeeze more money from customers. After this mess, I’m seriously considering moving my medical aid and Vitality away from them too.

Call references:

July 22nd : ***5. August 8th : ***0. August 22nd : ***3.