TE
Tonie E
1 reviews | Active since Jan 2019
08 Mar 2021, 11:28
Worst Experience and Service!!!!
Been trying for 6 months to upgrade from your old cards to the new worst experience I have received to think I wanted to move all my banking to you!! Still getting the same **** answer when I call in wait 48 hours before the error can be removed well I waited 6 months still nothing has changed!!! Please have someone contact me to resolve the issue if you are to *********** to do so please close the account!
Helpful (0)
Replies (3)0
Replies (3)
Discovery Bank's replyOfficial
08 Mar 2021, 13:40Hi Tonie
Thank you for taking our call. As discussed we have forwarded your query to the relevant team and advised that you are expecting feedback tomorrow as they had promised.
Kindly note that feedback will be provided to you directly. You may reach out to us again for any follow up queries, and we will assist.
RegardsThuli
Thank you for taking our call. As discussed we have forwarded your query to the relevant team and advised that you are expecting feedback tomorrow as they had promised.
Kindly note that feedback will be provided to you directly. You may reach out to us again for any follow up queries, and we will assist.
RegardsThuli
Discovery Bank's reply08 Mar 2021, 13:40
Official
Hi Tonie
Thank you for taking our call. As discussed we have forwarded your query to the relevant team and advised that you are expecting feedback tomorrow as they had promised.
Kindly note that feedback will be provided to you directly. You may reach out to us again for any follow up queries, and we will assist.
RegardsThuli
Thank you for taking our call. As discussed we have forwarded your query to the relevant team and advised that you are expecting feedback tomorrow as they had promised.
Kindly note that feedback will be provided to you directly. You may reach out to us again for any follow up queries, and we will assist.
RegardsThuli
TE
Tonie E's updateReviewer Update
09 Mar 2021, 16:05Hi
I was promised a phone call back with resolution no one has called yet again disappointing service very quick to call when doing a review and make promises but can’t keep them.
Can you please explain to me why this issue has not been resolved as promised and why I never received a phone call ?
DO NOT USE DISCOVERY BANK WORST SERVICE AND EMPTY PROMISES!!!!!
I was promised a phone call back with resolution no one has called yet again disappointing service very quick to call when doing a review and make promises but can’t keep them.
Can you please explain to me why this issue has not been resolved as promised and why I never received a phone call ?
DO NOT USE DISCOVERY BANK WORST SERVICE AND EMPTY PROMISES!!!!!
TE
Tonie E's update09 Mar 2021, 16:05
Reviewer Update
Hi
I was promised a phone call back with resolution no one has called yet again disappointing service very quick to call when doing a review and make promises but can’t keep them.
Can you please explain to me why this issue has not been resolved as promised and why I never received a phone call ?
DO NOT USE DISCOVERY BANK WORST SERVICE AND EMPTY PROMISES!!!!!
I was promised a phone call back with resolution no one has called yet again disappointing service very quick to call when doing a review and make promises but can’t keep them.
Can you please explain to me why this issue has not been resolved as promised and why I never received a phone call ?
DO NOT USE DISCOVERY BANK WORST SERVICE AND EMPTY PROMISES!!!!!
Discovery Bank's replyOfficial
31 Mar 2021, 16:59Hi Tonie
Thank you for taking our call, we are pleased that your query has been resolved and that you have received your card. For any further queries, please reach out to us again or contact our bankers, and we will assist.
RegardsThuli
Thank you for taking our call, we are pleased that your query has been resolved and that you have received your card. For any further queries, please reach out to us again or contact our bankers, and we will assist.
RegardsThuli
Discovery Bank's reply31 Mar 2021, 16:59
Official
Hi Tonie
Thank you for taking our call, we are pleased that your query has been resolved and that you have received your card. For any further queries, please reach out to us again or contact our bankers, and we will assist.
RegardsThuli
Thank you for taking our call, we are pleased that your query has been resolved and that you have received your card. For any further queries, please reach out to us again or contact our bankers, and we will assist.
RegardsThuli