AZ
Ayanda Z
1 reviews | Active since Sept 2021
28 Jan 2022, 12:55
Worst Experience
I have online banking details and need to make payment. I lost my phone and don’t have access to my app. I called the call centre to be told that nothing can be done I need to go buy a new smartphone. Even though I have access to my online banking. I was told that all online banking is good for is to view my profile and not transacting. So why have the page?
Helpful (0)
Replies (3)0
Replies (3)
Discovery Bank's replyOfficial
28 Jan 2022, 13:30Hi Ayanda Thanks for reaching out to us. Please note that you are able to make a payment from the website however you would still be required to do an authentication on your mobile banking app. For any future queries, please reach out to us again or contact our bankers on ***, and we’ll gladly assist. RegardsThuli
Discovery Bank's reply28 Jan 2022, 13:30
Official
Hi Ayanda Thanks for reaching out to us. Please note that you are able to make a payment from the website however you would still be required to do an authentication on your mobile banking app. For any future queries, please reach out to us again or contact our bankers on ***, and we’ll gladly assist. RegardsThuli
AZ
Ayanda Z's updateReviewer Update
29 Jan 2022, 11:28As I had said I lost my phone how will I be able to access my app?
AZ
Ayanda Z's update29 Jan 2022, 11:28
Reviewer Update
As I had said I lost my phone how will I be able to access my app?
Discovery Bank's replyOfficial
02 Feb 2022, 10:41Once you are able to recover and purchase a new phone then you’d be able to download the Discovery Bank app to access your profile alternatively you may access your profile via a PC or a desktop. For any future queries, please reach out to us again or contact our bankers on ***, and we’ll gladly assist. RegardsThuli
Discovery Bank's reply02 Feb 2022, 10:41
Official
Once you are able to recover and purchase a new phone then you’d be able to download the Discovery Bank app to access your profile alternatively you may access your profile via a PC or a desktop. For any future queries, please reach out to us again or contact our bankers on ***, and we’ll gladly assist. RegardsThuli