Worst experience!!

I would like to express my dissatisfaction with your services, firstly you do not have a dispute option on the bank app like other banks where clients can dispute unauthorized payments by themselves and when I emailed you my issue I couldn't get assistance. I've been doing a lot of back and forth with you guys when I have sent you the bank statement, a statement from Rain proving that they deducted money from that account in that month without authorisation as the account was chnaged a long time again from their side and was now using a different bank with them and still nothing.

The last email you sent me was confusing and it was proof that the person who was handling my ticket didn't even read my emails. I have never experienced anything like this, where a dispute takes more than 3 months?? When I called in at first I was told that once the status of the money changes from ''pending'' I will get assistance and that didn't make sense to me but anyways I waited.

I am very disappointed with your level of service and would like you guys to rectify this.

Regards