worst customer support

It is so sad to know that you guys offer such wonderful service promises and when one asks a simple question we cant get any clarity. i have been trying to get a answer for a fair enough and simple question regarding the fuel benefit i am getting from you guys. i am currently on the diamond status and was awarded 10 percent yet i do try to find out which shell or bp i can make use of this service and the customer care says i need to phone the gararge to find out who offers this. i mean this is so frustrating that you offer a benefit firstly that appeals to me and move from one bank to the other it seems once you got the client the customer support is non existant. i am so sorry i left capitec which is a excellent bank all round customer support they very effiient. its so sad that i need to come to hellopeter to ask my questions since facebook as well as email does not work. i am slowly loosing my patients with this terrible customer support. all i need to know is which petrol station i can utilize these benenfits at give me a list in the northern suburbs where i can go to is this so hard????????