Worst Customer service/problem resolving from a bank I've ever experienced.

Struggling for 2+ weeks unable to get into the app because "my contact details do not match my ID number" - literally never changed emails/contact numbers. Cannot get through to an agent without getting into the app as you have to accept a prompt on the app. They aren't responding to emails and when I am able to get through to them (have to go through the ***** department as that's the only way you don't have to accept a prompt) they give me the run around and "someone will phone". I've sent my ID and all the docs required, it's "awaiting verification" for more than a week now. I'm not even getting my emails to let me know transactions have gone off on this account, what if they have maxed out my credit card? Discovery is of absolutely no help!!!! Closing this account once I have access to it again. Worst customer service, agents are friendly, but the issue doesn't get resolved.