Worst customer service ever (this is shocking)

I really tried to keep my cool with Discovery bank but it's just not possible. I have an open case with in Discovery Bank, there is just no assistance from the branch manager to the investigator and as well the complaints dep... The only place where there is litte assistance is in ***** department and only if I phone in. It is officially more than three weeks since the insident.. While I was told it Wil only take 3 working days.. Yesterday promises was made, today it Wil be resolved... I'm done, I can't deal with this any more I have people to pay and the bank are not capable of releasing my money.. I asked for people higer up or the CEO,'s mail, they refused to give me those details.. There is just no feedback and updates, every time I call in they'll tell me they will sent the investigator A mail and quess what I received 1 call after 1 week. And this week again where I was told a totally different story.. I just can't believe that the investigator doesn't know whats going on with her case... Then yesterday I received a call again from the investigator telling me I'm right and she was wrong because she listened to the recorded call, but it will be resolved before end of day tomorrow which is today... Northing is resolved and guess what the branch manager and the investigator knocked off... This is the wors ever customer service, I have never seen somting like this! In the meantime I had a car accident of which they are well aware off because I included that in one of my mails.. ,Discovery bank is careless and incapable of doing their work.