CVDB
Chantelle Van Den Bergh

1 reviews | Active since Apr 2020

03 Mar 2024, 10:41

Worst CUSTOMER SERVICE EVER. Don't BANK WITH THEM

If there was a 0 star I would choose that.

So very disappointed in Discovery bank. Your customer service is the worst. It's taken us a whole month just to get a stamp on our subsidy form for school. We've e-mailed numerous times with no response, eventually we call and your call centre is so rude. We were then told oh the mail address we sending the document to doesn't get monitored??? Why on earth then give us that email address then it gets said oh we were supposed to put someone's name in the subject wow like we are gone know that, eventually we get a name and we have now sent numerous emails to this person called Thami, he just does not respond we have begged since last week as we only had last week to submit after struggling for more than a month and still no response. This is ridiculous because now we can't apply because of your lack of service. I WILL NEVER JOIN DISCOVERY BANK IF THIS IS THE TYPE OF SERVICE YOU GIVE!!!!

0
Replies (3)
Discovery Bank
Discovery Bank's reply04 Mar 2024, 13:04
Official
Hi Chantelle 

This is not great to hear. 

This is definitely not the type of service we strive to provide to our clients.

Please provide the email address that you sent the form from as well as your ID number so I can assist you further.

Is the form to confirm that you do not have a bank account with us?

Regards,
Yuvna
CVDB
Chantelle Van Den Bergh's update05 Mar 2024, 11:34
Reviewer Update
Yuvna,

I still haven't gotten any response even after responding to you on this review. Can someone just help us. It's a simple stamp I don't see why it's taken a month for that already.
Discovery Bank
Discovery Bank's reply06 Mar 2024, 10:25
Official
Hi Chantelle 

I have received the document but it is not filled in by you. Our team will not stamp the document if all the information is not completed on the document. 

Please fill the form in with the relevant information and email it back so it can be stamped.

Thank you,
Yuvna