WORST CUSTOMER SERVICE EVER!!!!!!

WORST CUSTOMER SERVICE EVER!!!!!!

I did an EFT for my rental in the month of Feb, but by mistake paid over the money into the incorrect account. Upon realizing my mistake (about 10 min after) I immediately called Discovery Bank to reverse the payment. I was put on hold several times and eventually was promised the query is logged and that it would take 48 hours to be resolved. They need to make contact with the other person and get approval from them to transfer the money into my account and I received a reference. This being my RENT money that was due on that day will now be late to the estate agent so I requested for a letter from Discovery to just state that I did pay the money over in error and that I have logged it to be reversed so I can show this to the estate agent whilst waiting for the return. They logged the query as well informing me that it will go to the manager for approval and then thereafter would be send to the letters department. All well and done.

At the end of this day I still did not receive my letter. The following morning I called in early to follow up. Being placed on hold every single time for 5 – 10 min just to hear back nothing has been done on any of my requests, it still just logged. I have been calling around every 3 to 4 hours to find out what the status of the logged queries are and every time being placed on hold just to receive different answers from different agents. Ask to be transferred to a manager, yes no problem, but then immediately the call gets cut? So its impossible to log it higher up.

After endless holdings and calls eventually someone else informed me that the money would take up to 10 days to return (so keep in mind, I don’t have contact with the person of the incorrect account). My question stays unanswered what if that person say no they cant transfer the money back? They wait for 10days, that money is most probably already been withdrawn/spend because of Discovery Bank’s leisurely attendance to urgent requests. What do they do then, do I just lose my money?

3 days later and a total of about 3 hours on the phone with Discovery Banks incompetence I am still no further. No return of my money, no letter to say that I have logged the query and staff that just does not care to escalate the matter any further. This is the worst bank to get customer service from. A bank should be there to assist their customers but Discovery Bank just pull up their shoulders and don’t worry about your assistance that you require. When this type of issue happen with ABSA Bank they immediately return the money, the same day, they don’t wait 10 days for it to be spend by an unknown person. And when I ask so if that persons spend the money what happens then to my money. No answer can be given, just the normal “Unfortunately Miss that is our procedures, we can’t do it any different”.

I don’t know if and when my money would be returned but I will most definitely close this account with them and take my business to another bank. I do not want to ever deal with Discovery ever again after this ordeal. This is not customer service. I work with different banks daily and this is a disgusting way to handle your clients!