GS
Gareth S
1 reviews | Active since Apr 2015
13 Feb 2022, 16:13
Worst customer service EVER!!!!!!!!
I joined Discovery Bank last year and was promised 500 discovery miles upon joining. Its now been a year and still waiting for it to be loaded onto my account. I have called many time and Discovery always have another excuse. I have been promised to be called back but that has never happened. If this is not resolved by the end of the month I will be closing both mine and my wife's discovery accounts.
Helpful (0)
Replies (17)0
Replies (17)
Discovery Bank's replyOfficial
13 Feb 2022, 16:21Hi, Gareth
Thank you for reaching out. As a new member who joins Discovery Bank with a qualifying bank account and meet the qualifying requirements will qualify for these Discovery Miles. With a Discovery Bank Suite Discovery Bank Credit Card Account, Discovery Bank Transaction Account on the bundled fee or pay-as-you-transact (PAYT) option who successfully refers someone to join the bank will qualify for these Discovery Miles. A Discovery Bank member with either a Discovery Bank Suite, Discovery Bank Credit Card Account, Discovery Bank Transaction Account on the bundled fee or pay-as-you-transact (PAYT) option who successfully refers 3 to 10 people to join the Discovery Bank will qualify for a once-off Discovery Miles rewards boost.
- First 3 Successful referrals will be boosted with 2500 discovery miles
- First 10 Successful referrals will be boosted with 5000 discovery miles.
Regards,
Lebohang
Discovery Bank's reply13 Feb 2022, 16:21
Official
Hi, Gareth
Thank you for reaching out. As a new member who joins Discovery Bank with a qualifying bank account and meet the qualifying requirements will qualify for these Discovery Miles. With a Discovery Bank Suite Discovery Bank Credit Card Account, Discovery Bank Transaction Account on the bundled fee or pay-as-you-transact (PAYT) option who successfully refers someone to join the bank will qualify for these Discovery Miles. A Discovery Bank member with either a Discovery Bank Suite, Discovery Bank Credit Card Account, Discovery Bank Transaction Account on the bundled fee or pay-as-you-transact (PAYT) option who successfully refers 3 to 10 people to join the Discovery Bank will qualify for a once-off Discovery Miles rewards boost.
- First 3 Successful referrals will be boosted with 2500 discovery miles
- First 10 Successful referrals will be boosted with 5000 discovery miles.
Regards,
Lebohang
GS
Gareth S's updateReviewer Update
13 Feb 2022, 18:58Hi Lebohang,
I received a message saying I would get 5000 discovery miles if I joined, I did meet the requirements. When I called the first times I was told its being loaded and I would receive them at the end of the month. You can go back and listen to that recording. So please make sure they are loaded, I have been messed around enough, otherwise I will cancel my account.
I received a message saying I would get 5000 discovery miles if I joined, I did meet the requirements. When I called the first times I was told its being loaded and I would receive them at the end of the month. You can go back and listen to that recording. So please make sure they are loaded, I have been messed around enough, otherwise I will cancel my account.
GS
Gareth S's update13 Feb 2022, 18:58
Reviewer Update
Hi Lebohang,
I received a message saying I would get 5000 discovery miles if I joined, I did meet the requirements. When I called the first times I was told its being loaded and I would receive them at the end of the month. You can go back and listen to that recording. So please make sure they are loaded, I have been messed around enough, otherwise I will cancel my account.
I received a message saying I would get 5000 discovery miles if I joined, I did meet the requirements. When I called the first times I was told its being loaded and I would receive them at the end of the month. You can go back and listen to that recording. So please make sure they are loaded, I have been messed around enough, otherwise I will cancel my account.
Discovery Bank's replyOfficial
14 Feb 2022, 15:40Hi, Gareth
Apologies on delayed response. We will investigate this matter and give feedback.
Regards,
Lebohang
Apologies on delayed response. We will investigate this matter and give feedback.
Regards,
Lebohang
Discovery Bank's reply14 Feb 2022, 15:40
Official
Hi, Gareth
Apologies on delayed response. We will investigate this matter and give feedback.
Regards,
Lebohang
Apologies on delayed response. We will investigate this matter and give feedback.
Regards,
Lebohang
GS
Gareth S's updateReviewer Update
24 Feb 2022, 22:12Another week and no response by the useless idiots at Discovery???? What's happening?
GS
Gareth S's update24 Feb 2022, 22:12
Reviewer Update
Another week and no response by the useless idiots at Discovery???? What's happening?
Discovery Bank's replyOfficial
25 Feb 2022, 08:21Hi, Gareth
Apologies on delayed response. We have done our investigations on our side and according to our records Discovery miles wasn’t awarded because no Vitality Money was activated by the 28/02 and therefore no miles will be awarded on your side.
Regards,
Lebohang
Apologies on delayed response. We have done our investigations on our side and according to our records Discovery miles wasn’t awarded because no Vitality Money was activated by the 28/02 and therefore no miles will be awarded on your side.
Regards,
Lebohang
Discovery Bank's reply25 Feb 2022, 08:21
Official
Hi, Gareth
Apologies on delayed response. We have done our investigations on our side and according to our records Discovery miles wasn’t awarded because no Vitality Money was activated by the 28/02 and therefore no miles will be awarded on your side.
Regards,
Lebohang
Apologies on delayed response. We have done our investigations on our side and according to our records Discovery miles wasn’t awarded because no Vitality Money was activated by the 28/02 and therefore no miles will be awarded on your side.
Regards,
Lebohang
GS
Gareth S's updateReviewer Update
25 Feb 2022, 09:20Well your employee said otherwise and told me that they will come though at the end of the month back in March. You can go and listen to the recording. I was actually told multiply times that I would be receiving these miles. Get back to me after you have gone though my conversations.
GS
Gareth S's update25 Feb 2022, 09:20
Reviewer Update
Well your employee said otherwise and told me that they will come though at the end of the month back in March. You can go and listen to the recording. I was actually told multiply times that I would be receiving these miles. Get back to me after you have gone though my conversations.
Discovery Bank's replyOfficial
25 Feb 2022, 13:55Hi, Gareth
To earn or receive Discovery Miles there are certain requirements that needs to be achieved, based on your account profile and time period allocations, therefore in your case Vitality Money was not activated by the 28/02 so you will not be getting your miles based on that.
Regards,
Lebohang
Regards,
Lebohang
Discovery Bank's reply25 Feb 2022, 13:55
Official
Hi, Gareth
To earn or receive Discovery Miles there are certain requirements that needs to be achieved, based on your account profile and time period allocations, therefore in your case Vitality Money was not activated by the 28/02 so you will not be getting your miles based on that.
Regards,
Lebohang
Regards,
Lebohang
GS
Gareth S's updateReviewer Update
07 Mar 2022, 21:41I was promised that over the phone I was getting the miles, I did call again after that and was told it will be loaded. That's not my fault, so listen to the voice recordings and then honour what your people promised me.
GS
Gareth S's update07 Mar 2022, 21:41
Reviewer Update
I was promised that over the phone I was getting the miles, I did call again after that and was told it will be loaded. That's not my fault, so listen to the voice recordings and then honour what your people promised me.
GS
Gareth S's updateReviewer Update
10 Mar 2022, 21:53 Lebohang ,
Have you gone and listened to the calls where I was promised verbally over the phone that I will get my miles loaded? This supersedes any other excuses you have, if I was told then and there I won't be getting them, then I would not have bothered taking it further. I EXPECT an answer on Friday, otherwise send me all the documents I need to close down my account.
Have you gone and listened to the calls where I was promised verbally over the phone that I will get my miles loaded? This supersedes any other excuses you have, if I was told then and there I won't be getting them, then I would not have bothered taking it further. I EXPECT an answer on Friday, otherwise send me all the documents I need to close down my account.
GS
Gareth S's update10 Mar 2022, 21:53
Reviewer Update
Lebohang ,
Have you gone and listened to the calls where I was promised verbally over the phone that I will get my miles loaded? This supersedes any other excuses you have, if I was told then and there I won't be getting them, then I would not have bothered taking it further. I EXPECT an answer on Friday, otherwise send me all the documents I need to close down my account.
Have you gone and listened to the calls where I was promised verbally over the phone that I will get my miles loaded? This supersedes any other excuses you have, if I was told then and there I won't be getting them, then I would not have bothered taking it further. I EXPECT an answer on Friday, otherwise send me all the documents I need to close down my account.
Discovery Bank's replyOfficial
11 Mar 2022, 06:40Hi, Gareth
Apologies on delayed response. Investigations we done and we have certain requirements that our member’s needs to meet in order to earn or receive miles and on your account or profile has not meet the requirements therefore that’s why you have not received miles on your account.
Regards,
Lebohang
Regards,
Lebohang
Discovery Bank's reply11 Mar 2022, 06:40
Official
Hi, Gareth
Apologies on delayed response. Investigations we done and we have certain requirements that our member’s needs to meet in order to earn or receive miles and on your account or profile has not meet the requirements therefore that’s why you have not received miles on your account.
Regards,
Lebohang
Regards,
Lebohang
GS
Gareth S's updateReviewer Update
11 Mar 2022, 16:33I want to listen to the calls where they promised me the miles. Provide that for me as it is proof I was told I would receive them.
Otherwise send me details and paperwork I need to close my account and my wifes.
Otherwise send me details and paperwork I need to close my account and my wifes.
GS
Gareth S's update11 Mar 2022, 16:33
Reviewer Update
I want to listen to the calls where they promised me the miles. Provide that for me as it is proof I was told I would receive them.
Otherwise send me details and paperwork I need to close my account and my wifes.
Otherwise send me details and paperwork I need to close my account and my wifes.
GS
Gareth S's updateReviewer Update
14 Mar 2022, 14:43Where is the recording? I want to listen to it???
GS
Gareth S's update14 Mar 2022, 14:43
Reviewer Update
Where is the recording? I want to listen to it???
Discovery Bank's replyOfficial
01 Apr 2022, 15:55Hi Gareth
I'm really sorry for the inconvenience that was caused regarding your case and this type of service is not what we usually deliver.
Regards
I'm really sorry for the inconvenience that was caused regarding your case and this type of service is not what we usually deliver.
Regards
Discovery Bank's reply01 Apr 2022, 15:55
Official
Hi Gareth
I'm really sorry for the inconvenience that was caused regarding your case and this type of service is not what we usually deliver.
Regards
I'm really sorry for the inconvenience that was caused regarding your case and this type of service is not what we usually deliver.
Regards
GS
Gareth S's updateReviewer Update
21 Apr 2022, 17:56Well judging by all the negative reviews, this is the service you deliver.
Where is the recording of you promising me the miles? You promised me the miles now all of a sudden you dont want to give them.
Where is the recording of you promising me the miles? You promised me the miles now all of a sudden you dont want to give them.
GS
Gareth S's update21 Apr 2022, 17:56
Reviewer Update
Well judging by all the negative reviews, this is the service you deliver.
Where is the recording of you promising me the miles? You promised me the miles now all of a sudden you dont want to give them.
Where is the recording of you promising me the miles? You promised me the miles now all of a sudden you dont want to give them.
Discovery Bank's replyOfficial
22 Apr 2022, 09:37Hi, Gareth
Apologies on delayed response. Investigations we done and we have certain requirements that our member’s needs to meet in order to earn or receive miles and on your account or profile has not meet the requirements therefore that’s why you have not received miles on your account.
Should you need further clarity on your case please send an email to ***
Should you need further clarity on your case please send an email to ***
Discovery Bank's reply22 Apr 2022, 09:37
Official
Hi, Gareth
Apologies on delayed response. Investigations we done and we have certain requirements that our member’s needs to meet in order to earn or receive miles and on your account or profile has not meet the requirements therefore that’s why you have not received miles on your account.
Should you need further clarity on your case please send an email to ***
Should you need further clarity on your case please send an email to ***
GS
Gareth S's updateReviewer Update
03 May 2022, 18:57Well that doesnt help send an email to ***********" ***?
Send me the address not stars... I have asked for the RECORDINGS 5 times now... They will answer all the questions. I was told I qualified for it and that they will be added to my profile.
Send me the address not stars... I have asked for the RECORDINGS 5 times now... They will answer all the questions. I was told I qualified for it and that they will be added to my profile.
GS
Gareth S's update03 May 2022, 18:57
Reviewer Update
Well that doesnt help send an email to ***********" ***?
Send me the address not stars... I have asked for the RECORDINGS 5 times now... They will answer all the questions. I was told I qualified for it and that they will be added to my profile.
Send me the address not stars... I have asked for the RECORDINGS 5 times now... They will answer all the questions. I was told I qualified for it and that they will be added to my profile.
Discovery Bank's replyOfficial
13 May 2022, 12:17Hi, Gareth
Apologies on delayed response. Please send an email to *** so we can assist with your call recording with dates and time of the actual calls in question.
Regards,
Lebohang
Apologies on delayed response. Please send an email to *** so we can assist with your call recording with dates and time of the actual calls in question.
Regards,
Lebohang
Discovery Bank's reply13 May 2022, 12:17
Official
Hi, Gareth
Apologies on delayed response. Please send an email to *** so we can assist with your call recording with dates and time of the actual calls in question.
Regards,
Lebohang
Apologies on delayed response. Please send an email to *** so we can assist with your call recording with dates and time of the actual calls in question.
Regards,
Lebohang