Worst Customer Service Ever

I am a Discovery Health member. When I joined the banking system my login stopped working on my regular discovery app and online. I can't access my health information, review and submit claims, claim rewards etc. My banking login works fine.

I called Discovery who maintained that the issue was a duplicate profile in the banking system and that I should contact them. I did. 6 TIMES. I've sent through screenshots twice. Every time I'm told that it will be looked at. Nobody calls me back, nobody contacts me EVER. No wait, they did once apparently, and never left a message and never followed up or called again.

I now have 3 products with Discovery, including insure, which I'm considering cancelling due to what is probably the word customer service experience I've ever encountered. For a company that touts itself as being one of the most technically innovative out there, I wonder why I haven't been able to access my products for more than 3 MONTHS and nobody in there is able to fix what should be a simple login issue.