ML
Mona L
1 reviews | Active since Sept 2019
22 Nov 2022, 13:32
Worst customer service Discovery Bank Travel
Been waiting for Travel Refund since July. Nothing Digital about Discovery Bank or their Travel service!! Waiting over 16 weeks for a refund. I’m being sent from pillar to post being told to resubmit documents that they cant keep proper track off. Clearly no CRM and proper system management. Quick to lure customers in with promises but Worst service ever!!This service has been nothing short of appalling. Please process my refund soonest possible. Please reply with a date that the money will be in my account.
I have spent a lot of time and my airtime has ran out calling Discovery travel only to be given lame excuses.
Helpful (0)
Replies (4)0
Replies (4)
Discovery Bank's replyOfficial
22 Nov 2022, 15:21Hi Omphile
I sincerely apologise for the experience that you had with us.
Kindly advise if this is a refund from our Vitality Travel Platform or a Comair refund so that I can investigate with the relevant team and resolve your query.
Regards.
Beatrice.
I sincerely apologise for the experience that you had with us.
Kindly advise if this is a refund from our Vitality Travel Platform or a Comair refund so that I can investigate with the relevant team and resolve your query.
Regards.
Beatrice.
Discovery Bank's reply22 Nov 2022, 15:21
Official
Hi Omphile
I sincerely apologise for the experience that you had with us.
Kindly advise if this is a refund from our Vitality Travel Platform or a Comair refund so that I can investigate with the relevant team and resolve your query.
Regards.
Beatrice.
I sincerely apologise for the experience that you had with us.
Kindly advise if this is a refund from our Vitality Travel Platform or a Comair refund so that I can investigate with the relevant team and resolve your query.
Regards.
Beatrice.
ML
Mona L's updateReviewer Update
22 Nov 2022, 15:23It’s from your new Discovery Bank authenticated Travel, not Comair
ML
Mona L's update22 Nov 2022, 15:23
Reviewer Update
It’s from your new Discovery Bank authenticated Travel, not Comair
Discovery Bank's replyOfficial
23 Nov 2022, 10:13Hi Omphile
Thank you so much, I will investigate and revert back to you.
Regards
Beatrice.
Thank you so much, I will investigate and revert back to you.
Regards
Beatrice.
Discovery Bank's reply23 Nov 2022, 10:13
Official
Hi Omphile
Thank you so much, I will investigate and revert back to you.
Regards
Beatrice.
Thank you so much, I will investigate and revert back to you.
Regards
Beatrice.
Discovery Bank's replyOfficial
28 Nov 2022, 12:10Hi Omphile
I understand, I am waiting feedback.
Regards
Beatrice.
I understand, I am waiting feedback.
Regards
Beatrice.
Discovery Bank's reply28 Nov 2022, 12:10
Official
Hi Omphile
I understand, I am waiting feedback.
Regards
Beatrice.
I understand, I am waiting feedback.
Regards
Beatrice.