Worst Customer service

So i have been banking with discovery since 2019. I recently started a new job based in UK and my salary is paid in pounds.

I called this morning spoke to a consultant name Mbali - who refused to provide their last name. She was very *********** in her job and could not assist in explaining what is happening and why my money has not been release and what is the hold up the payment. She couldn't provide me with information , kept telling me this is how discovery works. they don't accept International Payments

i then asked to speak to her manager, who also could not provide me with product information and kept telling me that discovery rejects international payments made in foreign currency

i asked for the product and services manager for better understanding and clarity since both consultant and supervisor and not equipped with enough information to answer some of my question.

I need urgent assistance, i regret having to bank with discovery. Had i known this information pre-hand i would not have switched my salary to be paid in this.

i need to know where my money is so that i can inform my employer that i am changing banks.