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rS
riana S

1 reviews | Active since Jun 2023

14 Feb 2024, 11:48

Worst client care

Discovery bank and DSV deliveries. I opened a new account on 24 at Discovery Bank. Today 3 weeks later I still dont have a card. DSV courier is impossible to negiotiate delivery. Because they can only deliver a certain time. I wasted a days leave, drove after the courier and still dont have my card.

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Replies (3)
Discovery Bank
Discovery Bank's reply16 Feb 2024, 14:58
Official
Hi Riana 

Thank you for reaching out. 

I sincerely apologies for the experience you have had so far.

I see that an appointment has been scheduled for delivery of your card on the 19th of February. 

Please reach out if there is anything else we can assist with. 

Thank you,
Yuvna

Best regards,

rS
riana S's update18 Feb 2024, 15:45
Reviewer Update
I Filled in a days leave to receive the card BECAUSe your courier can only deliver to my house in the morning. It was not delivered to me then.... I drove after the courier to meet him after we made an appointment to meet. He wasnt there. This courier only delivers to my house between 8 and 11
..twice a week. Who on earth is home at that time? They suggested I must gave my card delivered to someone else. Its a bank card. Why would I deliver it to anyone else?
I decided to open an account at another bank. I received the card within 3 working days at 16h00 at my house from the other bank. I would not recommend this bank at all.
Discovery Bank
Discovery Bank's reply19 Feb 2024, 13:25
Official
I sincerely apologies for the experience that you have had. This is not how we strive to service our clients. 

Please reach out if there is anything else we can assist you with and we will be more than happy to help. 

Thank you,
Yuvna

Best regards,