CR
Carla R
1 reviews | Active since Aug 2025
19 Aug 2025, 17:05
Worst banking service ever
I opened an account in 2019, stopped using the account in 2021. They have never closed the account or contacted me regarding the open account that just accumulated bank fee's and interest! Standing at R3800 as of today, the told me they can offer me a wrote off for R1001 in one payment. This is unacceptable, I wanted to use discovery as my main account again as my medical and car insurance is with them. I will be looking for other providers for both services and they can accumulate all the money they want in that account.
Helpful (0)
Replies (4)0
Replies (4)
Discovery Bank's replyOfficial
19 Aug 2025, 17:25Hi Carla,
I sincerely apologize for the experience had with us.
I am going to investigate further and provide you with feedback soonest.
Kind Regards,
Onthatile
I sincerely apologize for the experience had with us.
I am going to investigate further and provide you with feedback soonest.
Kind Regards,
Onthatile
Discovery Bank's reply19 Aug 2025, 17:25
Official
Hi Carla,
I sincerely apologize for the experience had with us.
I am going to investigate further and provide you with feedback soonest.
Kind Regards,
Onthatile
I sincerely apologize for the experience had with us.
I am going to investigate further and provide you with feedback soonest.
Kind Regards,
Onthatile
Discovery Bank's replyOfficial
20 Aug 2025, 15:49Hi Carla,
Thank you for your patience while I investigated your query.
I can confirm that you contacted our Complaints Team in July 2025. At that time, you were advised that no account closure request had been recorded, which is why the account continued to accumulate fees.
Please note that account closure can only be initiated upon direct request from the client by contacting our Servicing Team via our toll-free line. You were also offered a settlement amount in accordance with our dormancy policy; however, this offer has since lapsed as we did not receive confirmation from your side.
As per our dormancy policy, we are able to write off outstanding balances six months after the last recorded account activity.
Please let me know if you require any further assistance regarding the fee reversal or any other aspect of your account.
Kind Regards,
Onthatile
Thank you for your patience while I investigated your query.
I can confirm that you contacted our Complaints Team in July 2025. At that time, you were advised that no account closure request had been recorded, which is why the account continued to accumulate fees.
Please note that account closure can only be initiated upon direct request from the client by contacting our Servicing Team via our toll-free line. You were also offered a settlement amount in accordance with our dormancy policy; however, this offer has since lapsed as we did not receive confirmation from your side.
As per our dormancy policy, we are able to write off outstanding balances six months after the last recorded account activity.
Please let me know if you require any further assistance regarding the fee reversal or any other aspect of your account.
Kind Regards,
Onthatile
Discovery Bank's reply20 Aug 2025, 15:49
Official
Hi Carla,
Thank you for your patience while I investigated your query.
I can confirm that you contacted our Complaints Team in July 2025. At that time, you were advised that no account closure request had been recorded, which is why the account continued to accumulate fees.
Please note that account closure can only be initiated upon direct request from the client by contacting our Servicing Team via our toll-free line. You were also offered a settlement amount in accordance with our dormancy policy; however, this offer has since lapsed as we did not receive confirmation from your side.
As per our dormancy policy, we are able to write off outstanding balances six months after the last recorded account activity.
Please let me know if you require any further assistance regarding the fee reversal or any other aspect of your account.
Kind Regards,
Onthatile
Thank you for your patience while I investigated your query.
I can confirm that you contacted our Complaints Team in July 2025. At that time, you were advised that no account closure request had been recorded, which is why the account continued to accumulate fees.
Please note that account closure can only be initiated upon direct request from the client by contacting our Servicing Team via our toll-free line. You were also offered a settlement amount in accordance with our dormancy policy; however, this offer has since lapsed as we did not receive confirmation from your side.
As per our dormancy policy, we are able to write off outstanding balances six months after the last recorded account activity.
Please let me know if you require any further assistance regarding the fee reversal or any other aspect of your account.
Kind Regards,
Onthatile
CR
Carla R's updateReviewer Update
20 Aug 2025, 15:56Thank you for your feedback, 6 minths should still be less than the settlement offer. You can't Charge someone a R1000 for not using an account. I did not use that account i used my vitality account to pay my medical aid. Do right and clear my account! It seems that you would rather loose a client, than to write off unfair money allocated to that account. I could understand if it was a loan, but I did not borrow anything, therefore I do not owe you anything.
CR
Carla R's update20 Aug 2025, 15:56
Reviewer Update
Thank you for your feedback, 6 minths should still be less than the settlement offer. You can't Charge someone a R1000 for not using an account. I did not use that account i used my vitality account to pay my medical aid. Do right and clear my account! It seems that you would rather loose a client, than to write off unfair money allocated to that account. I could understand if it was a loan, but I did not borrow anything, therefore I do not owe you anything.
Discovery Bank's replyOfficial
20 Aug 2025, 16:14Hi Carla,
I duly note and understand your frustrations, and I appreciate you bringing this to our attention.
However, as the account remained open, monthly account fees continued to be charged. I will now calculate the fees you are liable for in line with our dormancy policy and will advise you accordingly.
Kind regards,
Onthatile
I duly note and understand your frustrations, and I appreciate you bringing this to our attention.
However, as the account remained open, monthly account fees continued to be charged. I will now calculate the fees you are liable for in line with our dormancy policy and will advise you accordingly.
Kind regards,
Onthatile
Discovery Bank's reply20 Aug 2025, 16:14
Official
Hi Carla,
I duly note and understand your frustrations, and I appreciate you bringing this to our attention.
However, as the account remained open, monthly account fees continued to be charged. I will now calculate the fees you are liable for in line with our dormancy policy and will advise you accordingly.
Kind regards,
Onthatile
I duly note and understand your frustrations, and I appreciate you bringing this to our attention.
However, as the account remained open, monthly account fees continued to be charged. I will now calculate the fees you are liable for in line with our dormancy policy and will advise you accordingly.
Kind regards,
Onthatile